Veterinary Client Service Representative
Thrive Pet Healthcare, Houston, TX, United States
Description
Veterinary Client Service Representative (CSR)
Thrive Pet Healthcare – Eldridge
12341 Farm to Market 1960 Rd W Suite C, Houston, TX 77065
Be the Welcoming Connection Between Pets, Clients, and Care
Thrive Pet Healthcare is seeking a friendly, organized, and compassionate Veterinary Client Service Representative to join our team. In this role, you’ll serve as a key point of contact for clients—creating a warm first impression, supporting hospital flow, and helping deliver an exceptional experience for pets and their families.
You’ll enjoy the close‑knit feel of a neighborhood veterinary clinic while benefiting from the stability, resources, and growth opportunities of Thrive’s nationwide network.
About the Hospital
At Thrive Pet Healthcare, we provide primary care for cats and dogs in the Houston Heights area. Our services include wellness exams, vaccinations, spay & neuter surgery, and end‑of‑life care. We’re proud to be a trusted, family‑focused clinic serving our local community.
What You’ll Do
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and communicating expected wait times
Answering phone calls, emails, and non‑medical client inquiries
Scheduling appointments and diagnostics and coordinating with referring hospitals when needed
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient records in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing invoices and ensuring accurate payment processing and cash drawer reconciliation
Supporting teammates and contributing to a collaborative, positive work environment
Experience & Skills
Customer service experience required
1+ year of veterinary experience strongly preferred
Knowledge of veterinary triage preferred
Strong communication and interpersonal skills
Ability to multitask efficiently in a fast‑paced setting
Comfort with basic accounting and cash handling
Team‑oriented, dependable, and professional
Schedule Expectations
Ability to work rotating weekends and some holidays
Open availability, including nights, weekends, and holidays
You’ll Thrive Here If You Are
Friendly, upbeat, and people‑focused
Calm and professional in stressful situations
Compassionate toward pets and their families
Motivated to grow and develop within veterinary medicine
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Benefits – our care in action
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
#J-18808-Ljbffr
Veterinary Client Service Representative (CSR)
Thrive Pet Healthcare – Eldridge
12341 Farm to Market 1960 Rd W Suite C, Houston, TX 77065
Be the Welcoming Connection Between Pets, Clients, and Care
Thrive Pet Healthcare is seeking a friendly, organized, and compassionate Veterinary Client Service Representative to join our team. In this role, you’ll serve as a key point of contact for clients—creating a warm first impression, supporting hospital flow, and helping deliver an exceptional experience for pets and their families.
You’ll enjoy the close‑knit feel of a neighborhood veterinary clinic while benefiting from the stability, resources, and growth opportunities of Thrive’s nationwide network.
About the Hospital
At Thrive Pet Healthcare, we provide primary care for cats and dogs in the Houston Heights area. Our services include wellness exams, vaccinations, spay & neuter surgery, and end‑of‑life care. We’re proud to be a trusted, family‑focused clinic serving our local community.
What You’ll Do
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and communicating expected wait times
Answering phone calls, emails, and non‑medical client inquiries
Scheduling appointments and diagnostics and coordinating with referring hospitals when needed
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient records in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing invoices and ensuring accurate payment processing and cash drawer reconciliation
Supporting teammates and contributing to a collaborative, positive work environment
Experience & Skills
Customer service experience required
1+ year of veterinary experience strongly preferred
Knowledge of veterinary triage preferred
Strong communication and interpersonal skills
Ability to multitask efficiently in a fast‑paced setting
Comfort with basic accounting and cash handling
Team‑oriented, dependable, and professional
Schedule Expectations
Ability to work rotating weekends and some holidays
Open availability, including nights, weekends, and holidays
You’ll Thrive Here If You Are
Friendly, upbeat, and people‑focused
Calm and professional in stressful situations
Compassionate toward pets and their families
Motivated to grow and develop within veterinary medicine
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Benefits – our care in action
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
#J-18808-Ljbffr