Housing Community Service Officer (Full-Time)
San Jose State University, San Jose, CA, United States
Job Summary
The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The officer is responsible for ensuring a safe and secure environment for residents, guests, staff, and the facilities of University Housing Services. The officer assists in providing public safety services for the San Jose State University residence community, which houses approximately 4,200 students, staff, and families in two apartment buildings and four residence halls.
Key Responsibilities
Perform foot patrol of the housing buildings and grounds
Address housing concerns as directed by University Housing Services staff and University Police
Encourage compliance with housing policies
Report suspected hazards and criminal behavior
Provide assistance to patrons and staff as requested
Respond to calls for services
Check in regularly with the building desk during the shift
Go on rounds with a building RA on duty on a rotating basis
Serve as a police escort to residents
Monitor the parking garage in Campus Village B and issue tickets for unauthorized vehicles
Utilize the access card system to obtain information regarding resident entry and building access
Use the closed‑circuit television surveillance system
Monitor fire safety systems and alarms
Enter requests into the TMA system regarding maintenance, facilities, and security related issues
Respond to alarms and emergency situations
Assist University housing staff and University Police with crisis response as appropriate
Serve on the University Housing Services emergency preparedness and crisis response team
Submit reports and provide updates regarding incidents
Produce and enter reports into Maxient as needed
Participate in regular meetings with the housing leadership team
Knowledge, Skills & Abilities
Ability to learn, quickly understand, and apply specific housing and San Jose State University regulations
Ability to understand and apply local, state, and federal laws
Knowledge of, or ability to learn, applicable public safety equipment and systems
Ability to prepare clear and concise reports
Excellent oral and written communication skills
Ability to act calmly and rationally in emergency situations
Ability to understand and operate a computer card key access station
Ability to understand and operate fire safety and alarm systems
Ability to learn Police 10 code
Excellent customer service skills
Ability to establish and maintain cooperative working relationships within a diverse, multicultural, and socio‑economic community environment
Ability to monitor and access CCTV screens
Valid California driver’s license
Professional and respectful communication with constituents
Required Qualifications
High school diploma or equivalent
Valid California driver’s license
Preferred Qualifications
Six months of previous police, security, military, law enforcement training and/or experience
Experience working in a residential setting
Customer service experience
Experience working with student populations
Compensation
Classification: Community Service Specialist I
Anticipated hiring salary: $4,659/month (Step 16)
CSU salary range: $3,461/month – $5,043/month
San Jose State University offers a comprehensive benefits package typically worth 30–35% of base salary.
Work Schedule
Selected candidates will be assigned to one of the following shifts based on operational needs.
Day Shift : Sunday, Monday, Tuesday, and every other Wednesday, 7:00 a.m.–7:00 p.m.
Night Shift : Thursday, Friday, Saturday, and every other Wednesday, 7:00 p.m.–7:00 a.m.
Vaccination Policy
The CSU requires faculty, staff, and students accessing campus facilities to be fully vaccinated against COVID‑19 (including all booster doses) or to declare a medical or religious exemption. Compliance with this requirement is a condition of employment.
Additional Information
Completion of a background check (including employment and education verification) is required for employment. The standard background check includes a criminal records check and may include motor vehicle and/or credit checks. Some positions may also require fingerprinting. The University will cover all costs associated with this procedure.
Equal Employment Statement
San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion, sex, sexual orientation, transgender status, or protected veteran status consistent with applicable federal and state laws.
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The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The officer is responsible for ensuring a safe and secure environment for residents, guests, staff, and the facilities of University Housing Services. The officer assists in providing public safety services for the San Jose State University residence community, which houses approximately 4,200 students, staff, and families in two apartment buildings and four residence halls.
Key Responsibilities
Perform foot patrol of the housing buildings and grounds
Address housing concerns as directed by University Housing Services staff and University Police
Encourage compliance with housing policies
Report suspected hazards and criminal behavior
Provide assistance to patrons and staff as requested
Respond to calls for services
Check in regularly with the building desk during the shift
Go on rounds with a building RA on duty on a rotating basis
Serve as a police escort to residents
Monitor the parking garage in Campus Village B and issue tickets for unauthorized vehicles
Utilize the access card system to obtain information regarding resident entry and building access
Use the closed‑circuit television surveillance system
Monitor fire safety systems and alarms
Enter requests into the TMA system regarding maintenance, facilities, and security related issues
Respond to alarms and emergency situations
Assist University housing staff and University Police with crisis response as appropriate
Serve on the University Housing Services emergency preparedness and crisis response team
Submit reports and provide updates regarding incidents
Produce and enter reports into Maxient as needed
Participate in regular meetings with the housing leadership team
Knowledge, Skills & Abilities
Ability to learn, quickly understand, and apply specific housing and San Jose State University regulations
Ability to understand and apply local, state, and federal laws
Knowledge of, or ability to learn, applicable public safety equipment and systems
Ability to prepare clear and concise reports
Excellent oral and written communication skills
Ability to act calmly and rationally in emergency situations
Ability to understand and operate a computer card key access station
Ability to understand and operate fire safety and alarm systems
Ability to learn Police 10 code
Excellent customer service skills
Ability to establish and maintain cooperative working relationships within a diverse, multicultural, and socio‑economic community environment
Ability to monitor and access CCTV screens
Valid California driver’s license
Professional and respectful communication with constituents
Required Qualifications
High school diploma or equivalent
Valid California driver’s license
Preferred Qualifications
Six months of previous police, security, military, law enforcement training and/or experience
Experience working in a residential setting
Customer service experience
Experience working with student populations
Compensation
Classification: Community Service Specialist I
Anticipated hiring salary: $4,659/month (Step 16)
CSU salary range: $3,461/month – $5,043/month
San Jose State University offers a comprehensive benefits package typically worth 30–35% of base salary.
Work Schedule
Selected candidates will be assigned to one of the following shifts based on operational needs.
Day Shift : Sunday, Monday, Tuesday, and every other Wednesday, 7:00 a.m.–7:00 p.m.
Night Shift : Thursday, Friday, Saturday, and every other Wednesday, 7:00 p.m.–7:00 a.m.
Vaccination Policy
The CSU requires faculty, staff, and students accessing campus facilities to be fully vaccinated against COVID‑19 (including all booster doses) or to declare a medical or religious exemption. Compliance with this requirement is a condition of employment.
Additional Information
Completion of a background check (including employment and education verification) is required for employment. The standard background check includes a criminal records check and may include motor vehicle and/or credit checks. Some positions may also require fingerprinting. The University will cover all costs associated with this procedure.
Equal Employment Statement
San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion, sex, sexual orientation, transgender status, or protected veteran status consistent with applicable federal and state laws.
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