Social Services Case Worker
The Salvation Army Southwest Division, Helena, MT, United States
Department
DEPARTMENT:
SOCIAL SERVICES
Position Title
POSITION TITLE:
SOCIAL SERVICES CASE WORKER
Status
STATUS:
PART TIME/FULL TIME
General Statement
GENERAL STATEMENT:
The Salvation army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.
THE SALVATION ARMY IS AN EQUAL OPPORTUNITY EMPLOYER.
Scope of Position
SCOPE OF POSITION:
Receives requests for direct assistance over the phone and/or via email from community partners and providers. Works in coordination with pre-screening from the Intake Receptionist for individuals and families seeking a variety of assistances over the counter. Prepares assistances such as: utilities, transportation, gas, rental and other emergency assistances as approved by Programs Manager. Case manages Pathway of Hope program clients.
Essential Duties and Responsibilities
Answer incoming phone calls and determine the most appropriate resolution.
Prepare and process all approved service vouchers; utility assistance, rental assistance, transportation request, gas, etc.
Create case files as appropriate in WellSky database.
Maintain and update client information.
Generate reports as needed.
Receive and respond to correspondence.
Provide administrative support to department head.
Assist with intake and front desk as needed and or directed.
Perform other administrative functions as requested.
Education and Work Experience
Bachelor's degree or higher or equivalent in social work or related field.
Minimum of one year of experience in one or more of the following fields: social work, customer service, and working with at‑risk or in‑need population.
Knowledge of local resources and demonstrates ability to effectively make referrals as needed.
Knowledge, Skills, and Abilities Required
Detail oriented and attention to detail.
Self‑starter.
Team player.
Strong use of the English language in verbal and written communication (Spelling - 90%, Grammar - 85%).
Excellent telephone skills.
Ability to work in a fast‑paced environment and maintain poise under pressure.
Customer service mindset.
General accounting or bookkeeping knowledge.
Strong analytical and research skills.
Proficient typing skills (60 words per minute).
General knowledge of business protocols.
Ability and willingness to keep information confidential.
Software‑Related Skills
Microsoft Word and Excel required.
Internet research essential.
Outlook helpful.
Working knowledge of integrated database applications and ability to use new software programs with basic training.
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
Ability to operate telephone.
Ability to operate a desktop or laptop computer.
Ability to lift up to 25 lbs. (usually file boxes).
Ability to access and produce information from a computer.
Ability to understand written information.
Work Conditions
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar.
Equal Opportunity Statements
The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change. The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. EEO is the law. Qualified individuals may request reasonable accommodation.
#J-18808-Ljbffr
DEPARTMENT:
SOCIAL SERVICES
Position Title
POSITION TITLE:
SOCIAL SERVICES CASE WORKER
Status
STATUS:
PART TIME/FULL TIME
General Statement
GENERAL STATEMENT:
The Salvation army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.
THE SALVATION ARMY IS AN EQUAL OPPORTUNITY EMPLOYER.
Scope of Position
SCOPE OF POSITION:
Receives requests for direct assistance over the phone and/or via email from community partners and providers. Works in coordination with pre-screening from the Intake Receptionist for individuals and families seeking a variety of assistances over the counter. Prepares assistances such as: utilities, transportation, gas, rental and other emergency assistances as approved by Programs Manager. Case manages Pathway of Hope program clients.
Essential Duties and Responsibilities
Answer incoming phone calls and determine the most appropriate resolution.
Prepare and process all approved service vouchers; utility assistance, rental assistance, transportation request, gas, etc.
Create case files as appropriate in WellSky database.
Maintain and update client information.
Generate reports as needed.
Receive and respond to correspondence.
Provide administrative support to department head.
Assist with intake and front desk as needed and or directed.
Perform other administrative functions as requested.
Education and Work Experience
Bachelor's degree or higher or equivalent in social work or related field.
Minimum of one year of experience in one or more of the following fields: social work, customer service, and working with at‑risk or in‑need population.
Knowledge of local resources and demonstrates ability to effectively make referrals as needed.
Knowledge, Skills, and Abilities Required
Detail oriented and attention to detail.
Self‑starter.
Team player.
Strong use of the English language in verbal and written communication (Spelling - 90%, Grammar - 85%).
Excellent telephone skills.
Ability to work in a fast‑paced environment and maintain poise under pressure.
Customer service mindset.
General accounting or bookkeeping knowledge.
Strong analytical and research skills.
Proficient typing skills (60 words per minute).
General knowledge of business protocols.
Ability and willingness to keep information confidential.
Software‑Related Skills
Microsoft Word and Excel required.
Internet research essential.
Outlook helpful.
Working knowledge of integrated database applications and ability to use new software programs with basic training.
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
Ability to operate telephone.
Ability to operate a desktop or laptop computer.
Ability to lift up to 25 lbs. (usually file boxes).
Ability to access and produce information from a computer.
Ability to understand written information.
Work Conditions
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar.
Equal Opportunity Statements
The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change. The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. EEO is the law. Qualified individuals may request reasonable accommodation.
#J-18808-Ljbffr