Automation Field Service Technician
REXEL, Saint Rose, LA, United States
Job Description
We are looking for a Automation Field Service Technician to join our Rexel team in St Rose, LA!
Summary
The Industrial Automation Field Service Technician is responsible for providing on‑site services to support process and discrete manufacturing operations. Specifically, services related to evaluating installed automation hardware/software, assessing networked equipment, troubleshooting systems, and identifying modernization opportunities. Support activities may include programming, drive startups, enhancing system reliability, and resolving emergency issues.
What You’ll Do
Develop, modify, and troubleshoot programs in modern tag‑based PLC environments across major automation platforms
Apply a strong understanding of data types, structures, UDTs, arrays, and aliasing to build scalable and maintainable automation logic
Design and organize program architecture using modular, structured programming practices (e.g., routines, function blocks, state logic, reusable code modules)
Implement best practices for code readability, version control, and documentation to support long‑term system reliability
Manage diagnosing logic, communication, and I/O issues using online monitoring, data tracing, and system diagnostics tools
Act as representative of Rexel while performing services on mission critical customer equipment and applications
Develop relationships with key customer stakeholders
Present findings to technical and non‑technical audiences
Articulate the value of services offerings to customers during the lifecycle of the engagement
Work with customers to determine customer problems, needs and goals thereby identifying opportunities for products and services that may be outside of the scope of your original engagement
Document work activities in appropriate, professional report format
Assist in the clarification and resolution of customer issues
Communicate needs and issues with management to avoid problems before they arise
Manage time in such a way that scheduling issues do not arise
Work positively in a team‑based environment that is in continuous movement
Other duties as assigned
Job Duties Disclaimer
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You’ll Need
3+ years of hands‑on experience working in an industrial manufacturing environment
Exposure to industrial Lockout Tag out standards and best practices
Exposure to industrial Arch Flash standards and best practices
Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
High School or GED - Required
Associate’s Degree - Preferred
4 Year / Bachelor's Degree - Preferred
Associate's of Science Degree in Engineering or Technology or technological training preferred
Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology‑driven degree
Knowledge, Skills & Abilities
Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required
Demonstrate strong interpersonal communications, organizational and written/verbal communication skills
Demonstrate ability to learn quickly and adapt to changing demands
Examples of being self‑motivated and able to work independently
Hands‑on experience with commercially available technology such as Microsoft excel, word, etc.
Demonstrate strong analytical, problem solving and interpersonal skills required
Ability to read and interpret electrical schematics, wiring diagrams, and P&IDs.
Strong understanding of AC/ DC circuits, relays, sensors, solenoids, motors, and drives.
Proficiency with multimeters, clamp meters, oscilloscopes, and signal testers.
Knowledge of industrial electrical safety standards (LOTO, NFPA 70E).
Ability to read prints and documentation regarding a machine or process
Ability to manage time between jobs and while on the job during a project or other engagement
Ability to gather data for future projects that management can use to create a scope document for proposal
Ability to drive utilization to target goals set by management
Ability to work with sales on multiple customer engagements
Ability to respond promptly to requests for support
Ability to learn on the job and always be improving skills and abilities
Additional Information
Physical Demands
Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions - Constantly – at least 51%
Weight and Force Demands
Up to 10 pounds - Constantly – at least 51%
Up to 25 pounds - Occasionally – up to 20%
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%
Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
Handles or works with potentially dangerous equipment - Occasionally – up to 20%
Travels to offsite locations - Constantly – at least 51%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include
Medical, Dental, and Vision Insurance
Life Insurance
Short‑Term and Long‑Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
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We are looking for a Automation Field Service Technician to join our Rexel team in St Rose, LA!
Summary
The Industrial Automation Field Service Technician is responsible for providing on‑site services to support process and discrete manufacturing operations. Specifically, services related to evaluating installed automation hardware/software, assessing networked equipment, troubleshooting systems, and identifying modernization opportunities. Support activities may include programming, drive startups, enhancing system reliability, and resolving emergency issues.
What You’ll Do
Develop, modify, and troubleshoot programs in modern tag‑based PLC environments across major automation platforms
Apply a strong understanding of data types, structures, UDTs, arrays, and aliasing to build scalable and maintainable automation logic
Design and organize program architecture using modular, structured programming practices (e.g., routines, function blocks, state logic, reusable code modules)
Implement best practices for code readability, version control, and documentation to support long‑term system reliability
Manage diagnosing logic, communication, and I/O issues using online monitoring, data tracing, and system diagnostics tools
Act as representative of Rexel while performing services on mission critical customer equipment and applications
Develop relationships with key customer stakeholders
Present findings to technical and non‑technical audiences
Articulate the value of services offerings to customers during the lifecycle of the engagement
Work with customers to determine customer problems, needs and goals thereby identifying opportunities for products and services that may be outside of the scope of your original engagement
Document work activities in appropriate, professional report format
Assist in the clarification and resolution of customer issues
Communicate needs and issues with management to avoid problems before they arise
Manage time in such a way that scheduling issues do not arise
Work positively in a team‑based environment that is in continuous movement
Other duties as assigned
Job Duties Disclaimer
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You’ll Need
3+ years of hands‑on experience working in an industrial manufacturing environment
Exposure to industrial Lockout Tag out standards and best practices
Exposure to industrial Arch Flash standards and best practices
Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
High School or GED - Required
Associate’s Degree - Preferred
4 Year / Bachelor's Degree - Preferred
Associate's of Science Degree in Engineering or Technology or technological training preferred
Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology‑driven degree
Knowledge, Skills & Abilities
Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required
Demonstrate strong interpersonal communications, organizational and written/verbal communication skills
Demonstrate ability to learn quickly and adapt to changing demands
Examples of being self‑motivated and able to work independently
Hands‑on experience with commercially available technology such as Microsoft excel, word, etc.
Demonstrate strong analytical, problem solving and interpersonal skills required
Ability to read and interpret electrical schematics, wiring diagrams, and P&IDs.
Strong understanding of AC/ DC circuits, relays, sensors, solenoids, motors, and drives.
Proficiency with multimeters, clamp meters, oscilloscopes, and signal testers.
Knowledge of industrial electrical safety standards (LOTO, NFPA 70E).
Ability to read prints and documentation regarding a machine or process
Ability to manage time between jobs and while on the job during a project or other engagement
Ability to gather data for future projects that management can use to create a scope document for proposal
Ability to drive utilization to target goals set by management
Ability to work with sales on multiple customer engagements
Ability to respond promptly to requests for support
Ability to learn on the job and always be improving skills and abilities
Additional Information
Physical Demands
Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions - Constantly – at least 51%
Weight and Force Demands
Up to 10 pounds - Constantly – at least 51%
Up to 25 pounds - Occasionally – up to 20%
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%
Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
Handles or works with potentially dangerous equipment - Occasionally – up to 20%
Travels to offsite locations - Constantly – at least 51%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include
Medical, Dental, and Vision Insurance
Life Insurance
Short‑Term and Long‑Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
#J-18808-Ljbffr