TERRITORY ASSISTANT
Johnson & Johnson MedTech, Raynham, MA, United States
Position Information
Title: Territory Assistant
Location: Boston, MA (also listed: Raynham, Massachusetts, United States of America)
Job Function: Customer Management
Job Sub Function: Technical Field Service
Job Category: Business Enablement/Support
Purpose
The overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately.
Responsibilities
Assure proper equipment availability and knowledge of required sets for specific surgeries
Deliver/Pick up equipment for surgery
Perform and ship product exchanges
Maintain equipment and promotional materials in a presentable manner
Understand and properly communicate the function of the product line
Perform administrative duties to assure customer satisfaction
Acquire knowledge of all new products added to the line
Communicate activities to regional and senior management and the Consultant via monthly reports
Be involved in field support activities as assigned by Regional Manager / AVP
Qualifications
High School Graduate or equivalent distribution center experience
1-3 years of experience working within a medical device distribution facility
High attention to detail and ability to work in a fast‑paced environment
Computer literacy required; working knowledge of Microsoft Office Suite desired
Knowledge of the DSI and product complaint process desired
Required Skills
Field Support
Product Advertising
Product Scheduling
Preferred Skills
Accountability
Analytical Reasoning
Communication
Customer Empathy
Customer Service
Customer Support Operations
Data Reporting
Detail‑Oriented
Equipment Maintenance
Innovation
Issue Escalation
IT Service Desk
Process Oriented
Project Management Office (PMO)
SAP Field Service Management
Service Request Management
Pay
Base pay range: $45,100.00 – $73,370.00
Benefits
Vacation: 120 hours per calendar year
Sick time: 40 hours per calendar year (48 hours for Colorado; 56 hours for Washington)
Holiday pay, including Floating Holidays: 13 days per calendar year
Work, Personal and Family Time: up to 40 hours per calendar year
Parental Leave: 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave: 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave: 80 hours in a 52‑week rolling period, 10 days
Volunteer Leave: 32 hours per calendar year
Military Spouse Time‑Off: 80 hours per calendar year
Participation in the Company’s consolidated retirement plan (pension) and savings plan (401(k)) based on applicable plans
Eligibility for the Company’s long‑term incentive program
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or AskGS to be directed to your accommodation resource.
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Title: Territory Assistant
Location: Boston, MA (also listed: Raynham, Massachusetts, United States of America)
Job Function: Customer Management
Job Sub Function: Technical Field Service
Job Category: Business Enablement/Support
Purpose
The overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately.
Responsibilities
Assure proper equipment availability and knowledge of required sets for specific surgeries
Deliver/Pick up equipment for surgery
Perform and ship product exchanges
Maintain equipment and promotional materials in a presentable manner
Understand and properly communicate the function of the product line
Perform administrative duties to assure customer satisfaction
Acquire knowledge of all new products added to the line
Communicate activities to regional and senior management and the Consultant via monthly reports
Be involved in field support activities as assigned by Regional Manager / AVP
Qualifications
High School Graduate or equivalent distribution center experience
1-3 years of experience working within a medical device distribution facility
High attention to detail and ability to work in a fast‑paced environment
Computer literacy required; working knowledge of Microsoft Office Suite desired
Knowledge of the DSI and product complaint process desired
Required Skills
Field Support
Product Advertising
Product Scheduling
Preferred Skills
Accountability
Analytical Reasoning
Communication
Customer Empathy
Customer Service
Customer Support Operations
Data Reporting
Detail‑Oriented
Equipment Maintenance
Innovation
Issue Escalation
IT Service Desk
Process Oriented
Project Management Office (PMO)
SAP Field Service Management
Service Request Management
Pay
Base pay range: $45,100.00 – $73,370.00
Benefits
Vacation: 120 hours per calendar year
Sick time: 40 hours per calendar year (48 hours for Colorado; 56 hours for Washington)
Holiday pay, including Floating Holidays: 13 days per calendar year
Work, Personal and Family Time: up to 40 hours per calendar year
Parental Leave: 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave: 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave: 80 hours in a 52‑week rolling period, 10 days
Volunteer Leave: 32 hours per calendar year
Military Spouse Time‑Off: 80 hours per calendar year
Participation in the Company’s consolidated retirement plan (pension) and savings plan (401(k)) based on applicable plans
Eligibility for the Company’s long‑term incentive program
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or AskGS to be directed to your accommodation resource.
#J-18808-Ljbffr