Case Managers
Commission On Culture And Society / Me Living Inc, Dallas, GA, United States
Remote Case Manager (Behavioral Health & Housing)
Title:
Remote Case Manager Behavioral Health, Housing & Support Services
Status:
Full-time (Remote must be available during Eastern Time business hours)
Position Summary
ME Living / COCAS / King Compassion is hiring a
Remote Case Manager
to provide high-quality, billable case management services to clients with mental health, substance use, housing, domestic violence, and re-entry needs.
You will be the
main point of coordination
between the client, therapist, medical providers, housing, benefits, and our billing team (BillingParadise). Your job is to make sure clients get what they need
and
that every appropriate service is documented and billable.
Core Responsibilities
Intake & Assessment (Case Management Side)
Complete comprehensive
case management assessments
after clinical intake (or same day when needed).
Identify needs in:
Housing & shelter
Income / employment / vocational training
Medical and mental health care
Substance use treatment
Legal, probation, parole, child welfare
Benefits (Medicaid, Medicare, Marketplace plans, SNAP, TANF, SSI/SSDI, victim compensation, childcare, transportation, etc.).
Obtain and maintain signed
ROIs
to coordinate care with all relevant parties.
Service Planning & Coordination
Develop
individualized service plans
with measurable goals that match the clinical treatment plan.
Coordinate:
Housing placements and transitions
Medical and therapy appointments
Transportation arrangements (with our transportation team)
School, job training, employment, and childcare resources
Legal and community resources (probation, courts, DV programs, shelters, etc.).
Track progress and
update service plans regularly
(at least every 3090 days or as payer requires).
Ongoing Remote Case Management Contacts
Provide case management via:
Phone calls
Video/telehealth
Secure messaging / portals
Occasional coordination with partners by phone/email.
Use
structured, billable contacts , not casual check-ins:
Problem / need identified
Specific interventions (calls, applications, arrangements made)
Education, coaching, and advocacy
Concrete outcomes and next steps.
Documentation & Billing Support
Complete
same-day documentation
for all contacts using our DAP/SOAP or agency-approved format.
Accurately record:
Date, start/end time, and total minutes
Location / POS and modality (telehealth/phone/community)
Service type (case management, eligibility support, care coordination, etc.).
Ensure every note supports
medical necessity
and clearly ties back to the service plan.
Use our internal
billing cheat sheets
and follow coding guidance (e.g., T1016 or other case management codes) so BillingParadise can submit clean claims.
Communicate with Billing / Eligibility when:
Authorization is needed, expiring, or out of units
A claim is denied due to documentation or eligibility issues
Client insurance changes or lapses.
Client Advocacy & Crisis Coordination
Help clients navigate crises related to housing, safety, food, transportation, and access to care.
Collaborate with therapists, medical providers, and leadership when higher clinical intervention is needed.
Follow agency protocols for
risk, safety plans, and mandated reporting .
Teamwork & Systems Use (Remote)
Work daily inside:
Our EMR/practice management system
Microsoft Teams (chat, meetings, channels)
Phone/telehealth platforms (for calls and video sessions).
Attend case reviews, staff meetings, and trainings via Teams.
Help refine
case management SOPs
and suggest improvements to workflows as we grow.
Qualifications
Required:
Experience in
case management, care coordination, or social services
(behavioral health, community mental health, re-entry, homeless services, or DV strongly preferred).
Strong skills in
documentation, organization, and follow-through .
Comfortable working 100% remote using EMR, Teams, and phone/telehealth tools.
Preferred:
Experience with
Medicaid/Medicare or managed care case management .
Knowledge of community resources for housing, benefits, and behavioral health services.
Prior work in a
billable environment
(where notes must support CPT/HCPCS codes).
Degree in social work, counseling, psychology, human services, or related field; relevant experience may substitute.
Apply Today
Send your
resume + short cover letter
to: HR@cocas.org
Questions? Call
888-635-1022 Ext. 4444
Apply online: www.cocas.org
https://eform.pandadoc.com/?eform=485ecdf8-5815-4749-8b2a-95d2c6ed87b4
Subject line:
Case Manager Application
Dont just take a job. Take a role where your
work is the lifeline
someones been waiting for.
#J-18808-Ljbffr
Title:
Remote Case Manager Behavioral Health, Housing & Support Services
Status:
Full-time (Remote must be available during Eastern Time business hours)
Position Summary
ME Living / COCAS / King Compassion is hiring a
Remote Case Manager
to provide high-quality, billable case management services to clients with mental health, substance use, housing, domestic violence, and re-entry needs.
You will be the
main point of coordination
between the client, therapist, medical providers, housing, benefits, and our billing team (BillingParadise). Your job is to make sure clients get what they need
and
that every appropriate service is documented and billable.
Core Responsibilities
Intake & Assessment (Case Management Side)
Complete comprehensive
case management assessments
after clinical intake (or same day when needed).
Identify needs in:
Housing & shelter
Income / employment / vocational training
Medical and mental health care
Substance use treatment
Legal, probation, parole, child welfare
Benefits (Medicaid, Medicare, Marketplace plans, SNAP, TANF, SSI/SSDI, victim compensation, childcare, transportation, etc.).
Obtain and maintain signed
ROIs
to coordinate care with all relevant parties.
Service Planning & Coordination
Develop
individualized service plans
with measurable goals that match the clinical treatment plan.
Coordinate:
Housing placements and transitions
Medical and therapy appointments
Transportation arrangements (with our transportation team)
School, job training, employment, and childcare resources
Legal and community resources (probation, courts, DV programs, shelters, etc.).
Track progress and
update service plans regularly
(at least every 3090 days or as payer requires).
Ongoing Remote Case Management Contacts
Provide case management via:
Phone calls
Video/telehealth
Secure messaging / portals
Occasional coordination with partners by phone/email.
Use
structured, billable contacts , not casual check-ins:
Problem / need identified
Specific interventions (calls, applications, arrangements made)
Education, coaching, and advocacy
Concrete outcomes and next steps.
Documentation & Billing Support
Complete
same-day documentation
for all contacts using our DAP/SOAP or agency-approved format.
Accurately record:
Date, start/end time, and total minutes
Location / POS and modality (telehealth/phone/community)
Service type (case management, eligibility support, care coordination, etc.).
Ensure every note supports
medical necessity
and clearly ties back to the service plan.
Use our internal
billing cheat sheets
and follow coding guidance (e.g., T1016 or other case management codes) so BillingParadise can submit clean claims.
Communicate with Billing / Eligibility when:
Authorization is needed, expiring, or out of units
A claim is denied due to documentation or eligibility issues
Client insurance changes or lapses.
Client Advocacy & Crisis Coordination
Help clients navigate crises related to housing, safety, food, transportation, and access to care.
Collaborate with therapists, medical providers, and leadership when higher clinical intervention is needed.
Follow agency protocols for
risk, safety plans, and mandated reporting .
Teamwork & Systems Use (Remote)
Work daily inside:
Our EMR/practice management system
Microsoft Teams (chat, meetings, channels)
Phone/telehealth platforms (for calls and video sessions).
Attend case reviews, staff meetings, and trainings via Teams.
Help refine
case management SOPs
and suggest improvements to workflows as we grow.
Qualifications
Required:
Experience in
case management, care coordination, or social services
(behavioral health, community mental health, re-entry, homeless services, or DV strongly preferred).
Strong skills in
documentation, organization, and follow-through .
Comfortable working 100% remote using EMR, Teams, and phone/telehealth tools.
Preferred:
Experience with
Medicaid/Medicare or managed care case management .
Knowledge of community resources for housing, benefits, and behavioral health services.
Prior work in a
billable environment
(where notes must support CPT/HCPCS codes).
Degree in social work, counseling, psychology, human services, or related field; relevant experience may substitute.
Apply Today
Send your
resume + short cover letter
to: HR@cocas.org
Questions? Call
888-635-1022 Ext. 4444
Apply online: www.cocas.org
https://eform.pandadoc.com/?eform=485ecdf8-5815-4749-8b2a-95d2c6ed87b4
Subject line:
Case Manager Application
Dont just take a job. Take a role where your
work is the lifeline
someones been waiting for.
#J-18808-Ljbffr