Care Manager – Patient Support Call Center -Remote
IQVIA, Vancouver, WA, United States
Position Summary
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance, and check prior authorization and/or appeal status. They may also directly contact patients and/or providers to evaluate eligibility for assistance programs and varied adherence support. This is a remote position.
Job Responsibilities
Perform outbound calls to obtain appropriate information and document accurately.
Answer inbound calls and assist customers with pharmacy‑related services.
Maintain professionalism in all communication methods while providing efficient, courteous, and friendly service.
Contact insurance companies for benefit investigation and coverage eligibility.
Provide prior authorization and appeal support.
Assist patients with enrollment into manufacturer and non‑profit copay assistance programs.
Update job knowledge by participating in educational opportunities and training activities.
Work efficiently both individually and within a team to accomplish required tasks.
Maintain and improve quality results by adhering to standards and guidelines.
Report adverse drug events according to program policy and guidelines, while adhering to HIPAA guidelines.
Assist with onboarding new employees.
Schedule
8‑hour shift between 8am‑8pm EST.
Required Qualifications
High School Diploma or equivalent.
Minimum one year experience in medical billing, reimbursement, insurance verification, or similar medical office experience.
Previous data entry experience (minimum three months) and ability to type 30 wpm or more.
High attention to detail in work.
Computer savvy, including navigating multiple tabs, monitors, and applications.
Advanced knowledge of Microsoft Office Suite and soft phone systems.
Exceptional communication skills, both written and verbal.
Ability to work in a virtual team environment and be available and responsive during working hours.
Excellent follow‑through. Remote position.
Private workspace free of distraction to adhere to HIPAA compliance.
Workspace must include internet plug‑in accessibility; Wi‑fi connectivity is not permitted.
Must reside in a country where the job is posted.
Preferred Qualifications
Some college education.
Bilingual Spanish – English.
Previous experience in Patient Support Services (Hub).
Previous customer service experience in the healthcare field.
Compensation and Benefits
The potential base pay range for this role is $22.00 – $23.00 per hour. Actual base pay may vary based on qualifications, location, and schedule. Incentive plans, bonuses, and other compensation may be offered in addition to a range of health and welfare and other benefits.
EEO Statement
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
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Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance, and check prior authorization and/or appeal status. They may also directly contact patients and/or providers to evaluate eligibility for assistance programs and varied adherence support. This is a remote position.
Job Responsibilities
Perform outbound calls to obtain appropriate information and document accurately.
Answer inbound calls and assist customers with pharmacy‑related services.
Maintain professionalism in all communication methods while providing efficient, courteous, and friendly service.
Contact insurance companies for benefit investigation and coverage eligibility.
Provide prior authorization and appeal support.
Assist patients with enrollment into manufacturer and non‑profit copay assistance programs.
Update job knowledge by participating in educational opportunities and training activities.
Work efficiently both individually and within a team to accomplish required tasks.
Maintain and improve quality results by adhering to standards and guidelines.
Report adverse drug events according to program policy and guidelines, while adhering to HIPAA guidelines.
Assist with onboarding new employees.
Schedule
8‑hour shift between 8am‑8pm EST.
Required Qualifications
High School Diploma or equivalent.
Minimum one year experience in medical billing, reimbursement, insurance verification, or similar medical office experience.
Previous data entry experience (minimum three months) and ability to type 30 wpm or more.
High attention to detail in work.
Computer savvy, including navigating multiple tabs, monitors, and applications.
Advanced knowledge of Microsoft Office Suite and soft phone systems.
Exceptional communication skills, both written and verbal.
Ability to work in a virtual team environment and be available and responsive during working hours.
Excellent follow‑through. Remote position.
Private workspace free of distraction to adhere to HIPAA compliance.
Workspace must include internet plug‑in accessibility; Wi‑fi connectivity is not permitted.
Must reside in a country where the job is posted.
Preferred Qualifications
Some college education.
Bilingual Spanish – English.
Previous experience in Patient Support Services (Hub).
Previous customer service experience in the healthcare field.
Compensation and Benefits
The potential base pay range for this role is $22.00 – $23.00 per hour. Actual base pay may vary based on qualifications, location, and schedule. Incentive plans, bonuses, and other compensation may be offered in addition to a range of health and welfare and other benefits.
EEO Statement
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
#J-18808-Ljbffr