Sales and Service Technician
Groundworks, Fairfield, CA, United States
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service pre‑existing company‑installed foundation repair and water management solutions and support customers with additional solution options and needs.
Duties and Responsibilities
Execute appointments scheduled with customers
Travel to customers' homes based on assigned appointments
Build long‑term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve the original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non‑warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Regularly and reliably report to work on time each working day
Other duties as assigned
Qualifications
1 or more years of proven sales experience preferred but not required
Construction/Home Improvement experience preferred
Proven customer relations experience preferred
High school diploma or GED or equivalent experience
A valid, non‑restrictive Driver's License is required
Working Conditions
The employee lifts, pushes, pulls, or carries objects and uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads
The position requires good manual dexterity (hand, hand and arm, two hands) and multi‑limb coordination, as well as the ability to quickly move arms and legs
The employee must have excellent stamina
Seeing with the ability to read reports, data, statistics and information on computer screens is required
Compensation
Competitive hourly pay ($21–25/hr. BOE) + commission
What We Provide
Competitive Pay
Employee Company Ownership Opportunities
Industry‑Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award‑Winning Culture
#J-18808-Ljbffr
Duties and Responsibilities
Execute appointments scheduled with customers
Travel to customers' homes based on assigned appointments
Build long‑term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve the original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non‑warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Regularly and reliably report to work on time each working day
Other duties as assigned
Qualifications
1 or more years of proven sales experience preferred but not required
Construction/Home Improvement experience preferred
Proven customer relations experience preferred
High school diploma or GED or equivalent experience
A valid, non‑restrictive Driver's License is required
Working Conditions
The employee lifts, pushes, pulls, or carries objects and uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads
The position requires good manual dexterity (hand, hand and arm, two hands) and multi‑limb coordination, as well as the ability to quickly move arms and legs
The employee must have excellent stamina
Seeing with the ability to read reports, data, statistics and information on computer screens is required
Compensation
Competitive hourly pay ($21–25/hr. BOE) + commission
What We Provide
Competitive Pay
Employee Company Ownership Opportunities
Industry‑Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award‑Winning Culture
#J-18808-Ljbffr