Senior Claims Representative
Liberty Mutual Insurance, Suwanee, GA, United States
Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year‑over‑year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review and process simple and straightforward commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.
Responsibilities
Investigate claims using internal and external resources, including speaking with the insured and other involved parties, analyzing reports, researching past claim activity, and utilizing evaluation tools to make damage and loss assessments.
Maintain extensive and timely direct interaction with Insureds, Claimants, Agents, and internal customers.
Determine policy coverage through analysis of investigation data and policy terms; notify agents and insureds of coverage or any issues.
Establish claim reserve requirements and make adjustments during the processing of the claims as necessary.
Determine and negotiate settlement amounts for damages claimed within assigned authority limits.
Write simple to moderately complex property damage estimates or review auto damage estimates.
Take statements when necessary and work with the Field Appraisal, Subrogation, and Special Investigative Unit (SIU) as appropriate.
Maintain accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.
Alert Unit Leader to the possibility of fraud or subrogation potential for claims being processed.
Qualifications
Bachelor’s Degree preferred; high school diploma or equivalent required.
1‑2 years of experience; claims handling skills preferred.
Strong customer service and technology skills.
Ability to navigate multiple systems, strong organizational and communication skills.
License may be required in multiple states by state law.
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
Liberty Mutual offers a comprehensive benefits package, including health, dental, vision, retirement, and other wellness programs. Benefits support employees’ life and wellbeing and provide flexibility and professional development opportunities.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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Responsibilities
Investigate claims using internal and external resources, including speaking with the insured and other involved parties, analyzing reports, researching past claim activity, and utilizing evaluation tools to make damage and loss assessments.
Maintain extensive and timely direct interaction with Insureds, Claimants, Agents, and internal customers.
Determine policy coverage through analysis of investigation data and policy terms; notify agents and insureds of coverage or any issues.
Establish claim reserve requirements and make adjustments during the processing of the claims as necessary.
Determine and negotiate settlement amounts for damages claimed within assigned authority limits.
Write simple to moderately complex property damage estimates or review auto damage estimates.
Take statements when necessary and work with the Field Appraisal, Subrogation, and Special Investigative Unit (SIU) as appropriate.
Maintain accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.
Alert Unit Leader to the possibility of fraud or subrogation potential for claims being processed.
Qualifications
Bachelor’s Degree preferred; high school diploma or equivalent required.
1‑2 years of experience; claims handling skills preferred.
Strong customer service and technology skills.
Ability to navigate multiple systems, strong organizational and communication skills.
License may be required in multiple states by state law.
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
Liberty Mutual offers a comprehensive benefits package, including health, dental, vision, retirement, and other wellness programs. Benefits support employees’ life and wellbeing and provide flexibility and professional development opportunities.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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