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Total Loss Representative (Claims Adjuster)

Farm Bureau Financial Services, Lincoln, NE, United States


Do you thrive in a work environment where you must multi‑task and have strong organization skills? Are you a go‑getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Total Loss Representative opportunity could be a great fit for you!

Who We Are
With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We are proud of our more than 80‑year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do
As a Total Loss Representative, you will have the opportunity to help parties that have suffered a total loss to their vehicle. You will evaluate, negotiate and settle assigned auto total loss claims with client/members and claimants. This includes following the total loss settlement process and monitoring rental costs by working closely with appraisers, rental facilities, body shops, and salvage vendors. You will maintain an effective diary system, manage file inventory, and adhere to company and state rules and regulations.

What It Takes To Join Our Team

Experience with material damage claims including but not limited to auto, boats, motorcycles, and recreational equipment.

College degree or equivalent required.

High attention to detail.

Service‑oriented attitude.

Excellent oral and written communication.

Possesses strong interpersonal and organizational skills and analytical ability.

Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word, and Excel is preferred.

Ability to work from our office located in Lincoln, Nebraska.

What We Offer You
When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401(k) with a match, low‑cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Work Authorization/Sponsorship
At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full‑time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

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