Service Manager
Lithia & Driveway, Medford, OR, United States
Service Manager
Take your career to the next level with a member of the Lithia & Driveway family, a Fortune 300 company!
Dealership
L0316 Crater Lake Ford
Crater Lake Ford - Oregon
Service Manager
Take your career to the next level with a member of the Lithia & Driveway family, a Fortune 300 company! If you have a proven ability to lead winning teams and are interested in joining the largest and fastest growing automotive groups in the country, we want to talk to you!
Responsibilities
Service Staff Recruiting, Training and Development
Staff Department to optimize customer opportunities and productivity.
Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs
Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
Customer engagement
Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
Inspect repair orders daily for legibility, accuracy and legality
Ensure that all manufacturer policies and procedures are followed
Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts
Read, understand and take action on MIS to generate maximum revenue and control expenses
Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees
Administrative Functions
Hold daily and monthly staff meetings as required covering key information.
Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates
Complete service department reporting and month-end procedures on time
Qualifications
Strong attention to detail and sense of urgency.
Excellent communication skills both written and oral
Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management – ability to prioritize workload and manage one’s own time
Possess ability to meet and exceed automotive industry standards in service, sales and operations
1-2 years proven track record of success as a Service Manager in an automotive dealership
Acceptable driving record and a valid driver's license in your state of residence
We Offer Best In Class Industry Benefits
Competitive pay
Opportunities for Career advancement
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability & Paid Life Insurance
401(k) Retirement Plan & Employee Stock Purchase Plan
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Take your career to the next level with a member of the Lithia & Driveway family, a Fortune 300 company!
Dealership
L0316 Crater Lake Ford
Crater Lake Ford - Oregon
Service Manager
Take your career to the next level with a member of the Lithia & Driveway family, a Fortune 300 company! If you have a proven ability to lead winning teams and are interested in joining the largest and fastest growing automotive groups in the country, we want to talk to you!
Responsibilities
Service Staff Recruiting, Training and Development
Staff Department to optimize customer opportunities and productivity.
Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs
Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
Customer engagement
Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
Inspect repair orders daily for legibility, accuracy and legality
Ensure that all manufacturer policies and procedures are followed
Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts
Read, understand and take action on MIS to generate maximum revenue and control expenses
Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees
Administrative Functions
Hold daily and monthly staff meetings as required covering key information.
Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates
Complete service department reporting and month-end procedures on time
Qualifications
Strong attention to detail and sense of urgency.
Excellent communication skills both written and oral
Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management – ability to prioritize workload and manage one’s own time
Possess ability to meet and exceed automotive industry standards in service, sales and operations
1-2 years proven track record of success as a Service Manager in an automotive dealership
Acceptable driving record and a valid driver's license in your state of residence
We Offer Best In Class Industry Benefits
Competitive pay
Opportunities for Career advancement
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability & Paid Life Insurance
401(k) Retirement Plan & Employee Stock Purchase Plan
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#J-18808-Ljbffr