Bilingual Housing Counseling Intake Administrative Specialist
CHES INC, Kansas City, MO, United States
Job Title: Bilingual Housing Counseling Intake & Administrative Specialist (Triage)
Location: Kansas City, MO; in-office
Employment Type: Full-Time
Schedule: Monday – Friday
Position Summary
The Bilingual Housing Counseling Intake & Administrative Specialist serves as the first point of contact for clients seeking housing counseling services. This role is responsible for conducting client intake, performing initial triage, scheduling appointments, and providing administrative support to ensure clients are connected to the appropriate services. This position requires fluency in English and Spanish to effectively serve a diverse client population.
Key Responsibilities
Client Intake & Triage
Serve as the first point of contact for clients (phone, walk‑in, online) in English and Spanish
Conduct initial screenings to assess client needs (pre‑purchase, credit, rental, post‑purchase, foreclosure prevention)
Assign clients to the appropriate counselor or program
Explain services, program requirements, and next steps
Scheduling & Coordination
Schedule counseling appointments and workshops
Manage calendars and coordinate with counseling staff
Send appointment reminders and follow‑ups
Administrative Support
Assist clients with completing intake forms and required documentation
Ensure all documents are collected prior to counseling sessions
Maintain organized and compliant client files
Enter and update client data in internal systems (e.g., CMS/HMIS)
Client Communication
Provide clear instructions regarding documentation and preparation
Follow up with clients to ensure readiness for appointments
Share general information on housing programs and community resources
Compliance & Reporting Support
Support file compliance with HUD documentation standards
Track intake data and assist with reporting as needed
Required Qualifications
Fluency in English and Spanish
High school diploma or equivalent (Associate’s or Bachelor’s preferred)
Experience in administrative support, intake coordination, or customer service
Strong organizational and multitasking skills
Excellent communication and interpersonal skillsAbility to maintain confidentiality of sensitive information
Experience with technology and commitment to utilizing our systems
Preferred Qualifications
Experience in housing counseling, nonprofit, or social services
Familiarity with HUD programs or housing services
Experience working with low‑to‑moderate‑income populations
Compensation
Pay Range: $20.00 – $24.00 per hour (depending on experience)
Opportunity for higher compensation based on relevant housing or program experience
Work Environment
Office‑based with regular client interaction
Fast‑paced environment requiring strong organizational skills
Occasional evening or weekend availability may be required
Available Benefits
Medical Insurance
Dental Insurance
Vision Insurance
HSA/FSA Options
Life Insurance, Short-Term Disability, Long-Term Disability
401K
Paid Time Off
And more!
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Location: Kansas City, MO; in-office
Employment Type: Full-Time
Schedule: Monday – Friday
Position Summary
The Bilingual Housing Counseling Intake & Administrative Specialist serves as the first point of contact for clients seeking housing counseling services. This role is responsible for conducting client intake, performing initial triage, scheduling appointments, and providing administrative support to ensure clients are connected to the appropriate services. This position requires fluency in English and Spanish to effectively serve a diverse client population.
Key Responsibilities
Client Intake & Triage
Serve as the first point of contact for clients (phone, walk‑in, online) in English and Spanish
Conduct initial screenings to assess client needs (pre‑purchase, credit, rental, post‑purchase, foreclosure prevention)
Assign clients to the appropriate counselor or program
Explain services, program requirements, and next steps
Scheduling & Coordination
Schedule counseling appointments and workshops
Manage calendars and coordinate with counseling staff
Send appointment reminders and follow‑ups
Administrative Support
Assist clients with completing intake forms and required documentation
Ensure all documents are collected prior to counseling sessions
Maintain organized and compliant client files
Enter and update client data in internal systems (e.g., CMS/HMIS)
Client Communication
Provide clear instructions regarding documentation and preparation
Follow up with clients to ensure readiness for appointments
Share general information on housing programs and community resources
Compliance & Reporting Support
Support file compliance with HUD documentation standards
Track intake data and assist with reporting as needed
Required Qualifications
Fluency in English and Spanish
High school diploma or equivalent (Associate’s or Bachelor’s preferred)
Experience in administrative support, intake coordination, or customer service
Strong organizational and multitasking skills
Excellent communication and interpersonal skillsAbility to maintain confidentiality of sensitive information
Experience with technology and commitment to utilizing our systems
Preferred Qualifications
Experience in housing counseling, nonprofit, or social services
Familiarity with HUD programs or housing services
Experience working with low‑to‑moderate‑income populations
Compensation
Pay Range: $20.00 – $24.00 per hour (depending on experience)
Opportunity for higher compensation based on relevant housing or program experience
Work Environment
Office‑based with regular client interaction
Fast‑paced environment requiring strong organizational skills
Occasional evening or weekend availability may be required
Available Benefits
Medical Insurance
Dental Insurance
Vision Insurance
HSA/FSA Options
Life Insurance, Short-Term Disability, Long-Term Disability
401K
Paid Time Off
And more!
#J-18808-Ljbffr