Full Time - Sales Specialist - Flooring - Day
Lowe's Companies, Inc., Chamblee, GA, United States
Overview
Your Impact at Lowe's
As a Sales Specialist, you will be one of the first people our customers meet. Your sales expertise can help customers find the products they need and encourage them to transform a great project idea into reality. If you enjoy helping people and solving problems in a fast-paced environment, this is the perfect role for you.
Your Day at Lowe's
Sales Specialists are very active, moving throughout the store or garden center, answering phones, and talking to customers. You will spend most of your time communicating with customers – discussing project needs, answering questions, and helping them accomplish their home improvement goals. You will become the product expert, informing customers of specifications, features, promotions, and financing options to close a sale. Your exceptional consulting services help ensure that customer needs are met before leaving the store. You may work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.
What We Offer to Support You
Whether you need a part-time position or a place to grow, Lowe's provides benefits beyond competitive pay and flexible schedules. Benefits information is available at: https://talent.lowes.com/us/en/benefits.
Key Responsibilities
Provide SMART customer service by understanding customer needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
If in the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews by pricing policies and maintain pricing and documentation.
Support all checkout functions, call buttons, departmental pages, or requests for assistance.
Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs.
Complete other duties as assigned.
Minimum Qualifications
High School Diploma or GED
1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (or 3 years external sales or 18 months Lowe’s retail if education requirement is not met)
1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
Able to read, write, and perform basic arithmetic
Able to stand and sit for prolonged periods
Minimally lift 25 lbs unassisted or over 25 lbs with accommodation
Obtain sales-related licensure or registration if required by state law (Lowe's will support and fund this requirement)
Preferred Qualifications
1 year of experience completing customer sales orders
Experience promoting product-related services and plans (installation, delivery, financing, or extended protection plan)
2 years of experience designing customized products for customers using 20/20 or CAD systems
Professional certification related to the department being considered
Bi-lingual skills
Lowe's commitment to growth and teamwork extends to the community. We strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, occasional travel to meetings, training, or to support neighboring stores may be required.
Working Conditions
Environmental factors vary by location. You may work indoors or outdoors with varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions. You may be exposed to constant or intermittent noises and to moving or shaking objects and equipment. Lifting guidelines vary by role and weight; single lifts are limited to 75 pounds, with team lifts starting at 75 pounds when needed. Powered equipment should be used as required with proper training.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 stores and employs about 300,000 associates. Based in Mooresville, NC, Lowe's supports the communities it serves through programs focused on safe, affordable housing and developing skilled trades. For more information, visit Lowes.com.
Equal Opportunity
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, disability, or any other category protected by law.
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Your Impact at Lowe's
As a Sales Specialist, you will be one of the first people our customers meet. Your sales expertise can help customers find the products they need and encourage them to transform a great project idea into reality. If you enjoy helping people and solving problems in a fast-paced environment, this is the perfect role for you.
Your Day at Lowe's
Sales Specialists are very active, moving throughout the store or garden center, answering phones, and talking to customers. You will spend most of your time communicating with customers – discussing project needs, answering questions, and helping them accomplish their home improvement goals. You will become the product expert, informing customers of specifications, features, promotions, and financing options to close a sale. Your exceptional consulting services help ensure that customer needs are met before leaving the store. You may work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.
What We Offer to Support You
Whether you need a part-time position or a place to grow, Lowe's provides benefits beyond competitive pay and flexible schedules. Benefits information is available at: https://talent.lowes.com/us/en/benefits.
Key Responsibilities
Provide SMART customer service by understanding customer needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
If in the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews by pricing policies and maintain pricing and documentation.
Support all checkout functions, call buttons, departmental pages, or requests for assistance.
Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs.
Complete other duties as assigned.
Minimum Qualifications
High School Diploma or GED
1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (or 3 years external sales or 18 months Lowe’s retail if education requirement is not met)
1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
Able to read, write, and perform basic arithmetic
Able to stand and sit for prolonged periods
Minimally lift 25 lbs unassisted or over 25 lbs with accommodation
Obtain sales-related licensure or registration if required by state law (Lowe's will support and fund this requirement)
Preferred Qualifications
1 year of experience completing customer sales orders
Experience promoting product-related services and plans (installation, delivery, financing, or extended protection plan)
2 years of experience designing customized products for customers using 20/20 or CAD systems
Professional certification related to the department being considered
Bi-lingual skills
Lowe's commitment to growth and teamwork extends to the community. We strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, occasional travel to meetings, training, or to support neighboring stores may be required.
Working Conditions
Environmental factors vary by location. You may work indoors or outdoors with varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions. You may be exposed to constant or intermittent noises and to moving or shaking objects and equipment. Lifting guidelines vary by role and weight; single lifts are limited to 75 pounds, with team lifts starting at 75 pounds when needed. Powered equipment should be used as required with proper training.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 stores and employs about 300,000 associates. Based in Mooresville, NC, Lowe's supports the communities it serves through programs focused on safe, affordable housing and developing skilled trades. For more information, visit Lowes.com.
Equal Opportunity
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, disability, or any other category protected by law.
#J-18808-Ljbffr