Customer Support Technician I
Pinellas County Sheriff's Office (FL), Florida, NY, United States
Pinellas County Sheriff's Office is seeking to fill a vacancy of Customer Support Technician I.
This position works dayshift, Monday-Friday.
Consideration given for relevant experience.
The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied.
Under the general direction of the Information Technology Service Manager, the member is expected to learn, develop, and perform the processes and procedures associated with software support, desktop/laptop repair and deployment, imaging, and configuration, while demonstrating good communication skills, providing excellent customer service and adhering to security best practices. Work consists of varied, non-standardized tasks, requiring application of numerous laws, rules, regulations, and procedures. Technicians are required to exercise good judgment and individual initiative in handling routine work and special assignments. Work is reviewed through observation and results obtained.
Requires scheduled on-call availability.
SUPERVISES OTHERS: No
Responsibilities
Provides first-line information technology customer support over the phone or in person; supports a variety of basic system problems related to hardware and software
Performs installation and maintenance of enterprise personal computers and other computer related devices
Assists customers in troubleshooting to resolve non-complex IT issues
Works with the team to resolve incidents with an appropriate sense of urgency
Utilizes documentation pertaining to training, operational procedures, status, or other written materials required for the position
Coordinates with vendors, other agencies, and County telecommunications personnel in resolving hardware and software problems of a technical nature
Communicates, both orally and in writing, to convey a clear explanation of the solution to the customer
Performs tasks and work assignments as assigned
Regular and reliable attendance is required as an essential function of the position
This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
Participates in Sheriff’s Office recruitment and community relations activities as directed
This list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
Qualifications
Graduation from an accredited college or university with an Associate Degree in Information Technology, Computer Science, Computer Technology, or related field
Or equivalent combination of education and experience
Must possess a valid Florida driver’s license
Ability to learn and become knowledgeable in standard office practices, procedures, policies, personal computers, operating systems and related software applications.
Ability to understand and use reference materials to research and solve basic problems
Ability to learn and understand theory in resolving basic problems
Ability to provide excellent customer service
Demonstrate effective time management skills
Communication and interpersonal skills to effectively communicate, both orally and in writing, convey a clear explanation of the solution to the customer
Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace
Physical Demands
The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:
Sit up to 7 hours per day
Stand up to 2 hours per day
Walk up to 2 hours per day
Lift up to 25 lbs.
Occasionally bend, squat, reach, kneel and twist
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This position works dayshift, Monday-Friday.
Consideration given for relevant experience.
The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied.
Under the general direction of the Information Technology Service Manager, the member is expected to learn, develop, and perform the processes and procedures associated with software support, desktop/laptop repair and deployment, imaging, and configuration, while demonstrating good communication skills, providing excellent customer service and adhering to security best practices. Work consists of varied, non-standardized tasks, requiring application of numerous laws, rules, regulations, and procedures. Technicians are required to exercise good judgment and individual initiative in handling routine work and special assignments. Work is reviewed through observation and results obtained.
Requires scheduled on-call availability.
SUPERVISES OTHERS: No
Responsibilities
Provides first-line information technology customer support over the phone or in person; supports a variety of basic system problems related to hardware and software
Performs installation and maintenance of enterprise personal computers and other computer related devices
Assists customers in troubleshooting to resolve non-complex IT issues
Works with the team to resolve incidents with an appropriate sense of urgency
Utilizes documentation pertaining to training, operational procedures, status, or other written materials required for the position
Coordinates with vendors, other agencies, and County telecommunications personnel in resolving hardware and software problems of a technical nature
Communicates, both orally and in writing, to convey a clear explanation of the solution to the customer
Performs tasks and work assignments as assigned
Regular and reliable attendance is required as an essential function of the position
This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
Participates in Sheriff’s Office recruitment and community relations activities as directed
This list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
Qualifications
Graduation from an accredited college or university with an Associate Degree in Information Technology, Computer Science, Computer Technology, or related field
Or equivalent combination of education and experience
Must possess a valid Florida driver’s license
Ability to learn and become knowledgeable in standard office practices, procedures, policies, personal computers, operating systems and related software applications.
Ability to understand and use reference materials to research and solve basic problems
Ability to learn and understand theory in resolving basic problems
Ability to provide excellent customer service
Demonstrate effective time management skills
Communication and interpersonal skills to effectively communicate, both orally and in writing, convey a clear explanation of the solution to the customer
Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace
Physical Demands
The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:
Sit up to 7 hours per day
Stand up to 2 hours per day
Walk up to 2 hours per day
Lift up to 25 lbs.
Occasionally bend, squat, reach, kneel and twist
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