Hotel Front Desk/GSA
Sandpiper Property Management, Anaheim, CA, United States
Guest Services Ambassador (GSA): The Hotel's Face and Operations Utility!
Your Challenge: Master the Front Desk, Deliver Excellence, and Support All Core Hotel Functions!
Ready to be the
essential face of our hotel
and the
primary point of contact
for every guest? Join
Sandpiper Hospitality (SH) , one of the
fastest-growing companies in the extended stay market , as our next Guest Services Ambassador (GSA)!
This is a critical, multi-faceted role where you ensure an
excellent guest experience
by conducting front desk operations with
efficiency, accuracy, and thoroughness . You'll work across departments, supporting everything from reservations to laundry, demonstrating your commitment to our value to
"We Are All In."
Your Core Duties: Guest Relations & Front Desk Operations
As the GSA, you blend top-tier guest service with efficient administrative and safety operations.
Key Responsibilities Include:
Exceptional Guest Relations:
Provide an excellent guest experience
by greeting all guests warmly and providing assistance.
Meet with guests regularly
to determine satisfaction,
manage guest conflict
calmly, and take steps to ensure the greatest satisfaction possible.
Front Desk Coordination:
Coordinate front desk operations
such as
check-ins, move-outs, renewals, reservations, property tours, and sales events .
Respond to guest service calls efficiently and expediently .
Safety & Compliance:
Ensure safety of the building and occupants , contacting emergency services/law enforcement when needed.
Be able to respond effectively and according to procedure in times of emergency .
Inspect studios and public spaces daily
according to company and brand standards.
Accuracy & Documentation:
Ensure all policies and procedures are accurately followed at all times .
Document work activity
using the appropriate log and according to policy.
Sales, Revenue & Cross-Functional Support
You play a direct role in financial success and contribute to the smooth operation of the entire property.
Revenue Management:
Executes the lead management process
and
completes all sales and marketing objectives .
Review Studio Inventory daily
to ensure maximization of studio revenue and
follow revenue management guidelines
as directed.
Ancillary Sales:
Maintain effective sales of ancillary offerings
to accommodate guests' needs and maximize revenue.
Essential Support:
Perform
Laundry Duties , including
sorting, washing, drying, and folding of company linen and terry , as well as general cleaning/maintenance of the laundry facilities.
Cross-Training:
Cross-train on the duties of all non-management staff members
and perform those duties as needed or when requested by supervision.
Shift Requirements
On-Site Shift:
GSAs are
required to stay on site for their entire shift until relieved .
Meal Break:
A
paid 30-minute meal break is provided
in consideration of this requirement. The meal break is to be taken as available.
Qualifications & Essential Skills
This role requires a blend of hospitality finesse, adaptability, and a proactive approach to operational support.
Skills:
Must have effective
communication with staff and guests ,
effective conflict management , and
effective negotiation and sales skills .
Abilities:
Ability to
read, comprehend, and follow written procedures . Must be able to
respond calmly in situations of conflict and stress ,
adapt to changes in daily work , and
problem solve in a timely manner .
Are You Our Next Operations Utility?
If you thrive in a diverse, high-contact role that requires both front-of-house polish and back-of-house support, we want to hear from you!
This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.
Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.
Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces
Your Challenge: Master the Front Desk, Deliver Excellence, and Support All Core Hotel Functions!
Ready to be the
essential face of our hotel
and the
primary point of contact
for every guest? Join
Sandpiper Hospitality (SH) , one of the
fastest-growing companies in the extended stay market , as our next Guest Services Ambassador (GSA)!
This is a critical, multi-faceted role where you ensure an
excellent guest experience
by conducting front desk operations with
efficiency, accuracy, and thoroughness . You'll work across departments, supporting everything from reservations to laundry, demonstrating your commitment to our value to
"We Are All In."
Your Core Duties: Guest Relations & Front Desk Operations
As the GSA, you blend top-tier guest service with efficient administrative and safety operations.
Key Responsibilities Include:
Exceptional Guest Relations:
Provide an excellent guest experience
by greeting all guests warmly and providing assistance.
Meet with guests regularly
to determine satisfaction,
manage guest conflict
calmly, and take steps to ensure the greatest satisfaction possible.
Front Desk Coordination:
Coordinate front desk operations
such as
check-ins, move-outs, renewals, reservations, property tours, and sales events .
Respond to guest service calls efficiently and expediently .
Safety & Compliance:
Ensure safety of the building and occupants , contacting emergency services/law enforcement when needed.
Be able to respond effectively and according to procedure in times of emergency .
Inspect studios and public spaces daily
according to company and brand standards.
Accuracy & Documentation:
Ensure all policies and procedures are accurately followed at all times .
Document work activity
using the appropriate log and according to policy.
Sales, Revenue & Cross-Functional Support
You play a direct role in financial success and contribute to the smooth operation of the entire property.
Revenue Management:
Executes the lead management process
and
completes all sales and marketing objectives .
Review Studio Inventory daily
to ensure maximization of studio revenue and
follow revenue management guidelines
as directed.
Ancillary Sales:
Maintain effective sales of ancillary offerings
to accommodate guests' needs and maximize revenue.
Essential Support:
Perform
Laundry Duties , including
sorting, washing, drying, and folding of company linen and terry , as well as general cleaning/maintenance of the laundry facilities.
Cross-Training:
Cross-train on the duties of all non-management staff members
and perform those duties as needed or when requested by supervision.
Shift Requirements
On-Site Shift:
GSAs are
required to stay on site for their entire shift until relieved .
Meal Break:
A
paid 30-minute meal break is provided
in consideration of this requirement. The meal break is to be taken as available.
Qualifications & Essential Skills
This role requires a blend of hospitality finesse, adaptability, and a proactive approach to operational support.
Skills:
Must have effective
communication with staff and guests ,
effective conflict management , and
effective negotiation and sales skills .
Abilities:
Ability to
read, comprehend, and follow written procedures . Must be able to
respond calmly in situations of conflict and stress ,
adapt to changes in daily work , and
problem solve in a timely manner .
Are You Our Next Operations Utility?
If you thrive in a diverse, high-contact role that requires both front-of-house polish and back-of-house support, we want to hear from you!
This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.
Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.
Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces