Specialist-Registration- Franklin
Indiana University Health, Franklin, IN, United States
Job Description
Schedule:
Monday-Friday, 8:00 AM - 4:30 PM
Location:
Onsite
Work Environment:
No weekends or holidays
Position Overview
This role plays a critical part in creating a positive patient experience by supporting front office operations in a healthcare setting. The Registration Specialist facilitates smooth patient flow from entry to destination while ensuring accurate demographic, financial data entry and insurance information is collected and entered. This position requires the ability to work independently, interact professionally with the public, and manage multiple responsibilities in a fast-paced environment.
Key Responsibilities
Check patients in and out efficiently and professionally
Schedule appointments and manage front desk workflows
Facilitate patient flow throughout the department in a timely and accurate manner
Interview patients to obtain and verify demographic, financial, and insurance information
Answer incoming calls and direct patients and visitors appropriately
Maintain accurate records
Work independently while collaborating with a small, supportive team
Preferred Skills & Qualifications
Front office experience in a medical or healthcare practice preferred
Experience with Cerner or Epic strongly preferred
Proficiency interacting with the public in a professional, customer-focused manner
Ability to work independently and manage multiple tasks effectively
Knowledge of medical terminology, insurance processes, and clinical workflows preferred
Ability to learn and retain medical coding concepts, including ICD-10 and CPT coding
Education & Experience
High School Diploma or GED required
Relevant experience in a healthcare setting preferred
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
Team Culture & Training
Join a small, collaborative team with regular interaction across departments
Training opportunities include computer classes and billing education
Supportive environment focused on learning, accuracy, and patient-centered care
About Us
Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.
About the Team
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
Schedule:
Monday-Friday, 8:00 AM - 4:30 PM
Location:
Onsite
Work Environment:
No weekends or holidays
Position Overview
This role plays a critical part in creating a positive patient experience by supporting front office operations in a healthcare setting. The Registration Specialist facilitates smooth patient flow from entry to destination while ensuring accurate demographic, financial data entry and insurance information is collected and entered. This position requires the ability to work independently, interact professionally with the public, and manage multiple responsibilities in a fast-paced environment.
Key Responsibilities
Check patients in and out efficiently and professionally
Schedule appointments and manage front desk workflows
Facilitate patient flow throughout the department in a timely and accurate manner
Interview patients to obtain and verify demographic, financial, and insurance information
Answer incoming calls and direct patients and visitors appropriately
Maintain accurate records
Work independently while collaborating with a small, supportive team
Preferred Skills & Qualifications
Front office experience in a medical or healthcare practice preferred
Experience with Cerner or Epic strongly preferred
Proficiency interacting with the public in a professional, customer-focused manner
Ability to work independently and manage multiple tasks effectively
Knowledge of medical terminology, insurance processes, and clinical workflows preferred
Ability to learn and retain medical coding concepts, including ICD-10 and CPT coding
Education & Experience
High School Diploma or GED required
Relevant experience in a healthcare setting preferred
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
Team Culture & Training
Join a small, collaborative team with regular interaction across departments
Training opportunities include computer classes and billing education
Supportive environment focused on learning, accuracy, and patient-centered care
About Us
Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.
About the Team
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.