Registration Representative
AdventHealth Corporate, Altamonte Springs, FL, United States
Registration Representative
Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations. Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals. Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care. Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance. Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely. Other duties as assigned. Schedules patients according to department, insurance and physician protocols, collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders. Registers patients for all services, ensuring accurate patient demographics and account information and clearly explains authorizations, pre-certifications, benefit limitations and patient financial responsibility and collects patient payments.
Knowledge, Skills, and Abilities:
Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature
Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
Ability to be responsive to ever-changing matrix of needs and act accordingly
Self-motivated and quick thinker
Computer skills including Outlook, Microsoft Word, and Excel
Ability to communicate professionally with an acceptable use of English and spelling
Ability to read and communicate effectively in English
Strong written and verbal communication skills
Proficient typing speed; proficient with Microsoft Office applications and computers
Multitask proficiently, using multiple computer systems, applications, and technology
Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
Understanding of regulatory guidelines such as CMS, HIPAA
Basic knowledge and ability in medical business office procedures
Basic knowledge of coding
Detail-oriented, demonstrate problem-solving skills, flexibility and adapts well to change
Explains charges and payment options and programs; collects monies due at time of service
Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
Interpret and explain insurance benefits
Education:
High School Grad or Equiv [Preferred]
Field of Study:
or graduate of a technical school
or equivalent post-secondary technical school education
Work Experience:
1+ experience with computers and epm and emr software [Preferred]
ICD-9 and CPT-4 coding experience [Preferred]
Additional Information:
N/A
Licenses and Certifications:
Basic Life Support
CPR Cert (BLS) [Preferred]
Physical Requirements: (Please click the link below to view work requirements) Physical Requirements
https://tinyurl.com/23km2677
Pay Range:
$15.46
$24.73
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations. Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals. Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care. Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance. Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely. Other duties as assigned. Schedules patients according to department, insurance and physician protocols, collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders. Registers patients for all services, ensuring accurate patient demographics and account information and clearly explains authorizations, pre-certifications, benefit limitations and patient financial responsibility and collects patient payments.
Knowledge, Skills, and Abilities:
Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature
Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
Ability to be responsive to ever-changing matrix of needs and act accordingly
Self-motivated and quick thinker
Computer skills including Outlook, Microsoft Word, and Excel
Ability to communicate professionally with an acceptable use of English and spelling
Ability to read and communicate effectively in English
Strong written and verbal communication skills
Proficient typing speed; proficient with Microsoft Office applications and computers
Multitask proficiently, using multiple computer systems, applications, and technology
Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
Understanding of regulatory guidelines such as CMS, HIPAA
Basic knowledge and ability in medical business office procedures
Basic knowledge of coding
Detail-oriented, demonstrate problem-solving skills, flexibility and adapts well to change
Explains charges and payment options and programs; collects monies due at time of service
Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
Interpret and explain insurance benefits
Education:
High School Grad or Equiv [Preferred]
Field of Study:
or graduate of a technical school
or equivalent post-secondary technical school education
Work Experience:
1+ experience with computers and epm and emr software [Preferred]
ICD-9 and CPT-4 coding experience [Preferred]
Additional Information:
N/A
Licenses and Certifications:
Basic Life Support
CPR Cert (BLS) [Preferred]
Physical Requirements: (Please click the link below to view work requirements) Physical Requirements
https://tinyurl.com/23km2677
Pay Range:
$15.46
$24.73
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.