Veterinary Client Service Representative - Relief
Thrive Pet Healthcare, Scottsdale, AZ, United States
Veterinary Client Service Representative - Relief
Thrive North Scottsdale is hiring an experienced and compassionate Veterinary Client Service Representative to join our front-of-house team. In this role, you'll be a key connection between clients, patients, and our medical staffhelping ensure smooth hospital flow and a positive experience, even in high-stress situations.
You'll enjoy the close-knit feel of a supportive team with the stability, training, and career opportunities of Thrive's national network.
Thrive Pet Healthcare
North Scottsdale is a 24-hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi-disciplinary approach to veterinary medicine. Our services include:
Emergency & Critical Care
Surgery
Neurology
Internal Medicine
Cardiology
Sports Medicine & Rehabilitation
We prioritize emotional intelligence, teamwork, and work-life balance, and we invest heavily in our people through training and career development.
As a Veterinary Client Service Representative, you'll support hospital operations and client experience by:
Greeting clients and pets with warmth, professionalism, and empathy
Assisting new clients with registration and communicating expected wait times
Answering phone calls and responding to non-medical client inquiries
Scheduling appointments, diagnostics, and follow-ups
Coordinating with referring hospitals to obtain patient records
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient records in hospital systems
Keeping front desk, reception, waiting, and exam areas clean and organized
Reviewing invoices and ensuring accurate payment processing and cash handling
Supporting teammates and contributing to a positive, collaborative culture
Experience & Skills
Customer service experience required
1+ year of veterinary experience strongly preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced hospital setting
Comfort with basic accounting, payments, and cash handling
Team-oriented, dependable, and professional
You'll Thrive Here If You Are
Friendly, upbeat, and people-focused
Calm and professional during stressful or emotional situations
Compassionate toward pets and their families
Motivated to continue growing within veterinary medicine
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
Our Care in Action
401(k) with employer match
Medical, dental, vision, life, and disability insurance
Mental health support through Lyra Health
Paid parental leave
Purr-ental leave for new pet adoptions
Backup childcare and elder care support
FREE CE courses
Pet care discounts and perks
Student loan support tools
Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve.
We welcome you to join our story and join where #WeThriveTogether.
Thrive North Scottsdale is hiring an experienced and compassionate Veterinary Client Service Representative to join our front-of-house team. In this role, you'll be a key connection between clients, patients, and our medical staffhelping ensure smooth hospital flow and a positive experience, even in high-stress situations.
You'll enjoy the close-knit feel of a supportive team with the stability, training, and career opportunities of Thrive's national network.
Thrive Pet Healthcare
North Scottsdale is a 24-hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi-disciplinary approach to veterinary medicine. Our services include:
Emergency & Critical Care
Surgery
Neurology
Internal Medicine
Cardiology
Sports Medicine & Rehabilitation
We prioritize emotional intelligence, teamwork, and work-life balance, and we invest heavily in our people through training and career development.
As a Veterinary Client Service Representative, you'll support hospital operations and client experience by:
Greeting clients and pets with warmth, professionalism, and empathy
Assisting new clients with registration and communicating expected wait times
Answering phone calls and responding to non-medical client inquiries
Scheduling appointments, diagnostics, and follow-ups
Coordinating with referring hospitals to obtain patient records
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient records in hospital systems
Keeping front desk, reception, waiting, and exam areas clean and organized
Reviewing invoices and ensuring accurate payment processing and cash handling
Supporting teammates and contributing to a positive, collaborative culture
Experience & Skills
Customer service experience required
1+ year of veterinary experience strongly preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced hospital setting
Comfort with basic accounting, payments, and cash handling
Team-oriented, dependable, and professional
You'll Thrive Here If You Are
Friendly, upbeat, and people-focused
Calm and professional during stressful or emotional situations
Compassionate toward pets and their families
Motivated to continue growing within veterinary medicine
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
Our Care in Action
401(k) with employer match
Medical, dental, vision, life, and disability insurance
Mental health support through Lyra Health
Paid parental leave
Purr-ental leave for new pet adoptions
Backup childcare and elder care support
FREE CE courses
Pet care discounts and perks
Student loan support tools
Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve.
We welcome you to join our story and join where #WeThriveTogether.