Guest Service Associate
Discovery Place, Charlotte, NC, United States
Guest Service Associate
At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.
We're looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.
General Summary:
Facilitates guest and customer experiences, including conducting demonstrations, interacting with guests on the museum floor, presenting Tier I shows, and performing admissions-related operations.
This part-time position is scheduled for up to 2 days per week.
Essential Duties and Responsibilities:
Facilitate educational demonstrations and Tier I programs in a variety of settings
Conduct Tier I shows such as story times, puppet shows, animal encounters with Tier I animals, and entry-level stage shows
Engage museum visitors using informal educational approaches, including pre-designed and impromptu activities
Adapt content and complexity to ages and interests of children and their families
Select and assemble materials to be used in daily demonstrations and programming
Prototype experiences upon request
Display a high level of enthusiasm, energy, and positive behavior to museum guests
Evaluate success of experiences through feedback provided by guests
Work as a front-line customer service representative at the admissions desk and retail shop
Greet guests as they enter the museum
Check in guests and sell retail items through the point-of-sale systems at the front desk
Accurately perform admissions transactions/reporting and follow cash handling procedures
Conduct group orientations
Inform guests of daily and special programming, learning opportunities, membership, and special events
Provide input to management on feedback and information from customers
Monitor inventory levels of consumables at the front desk and within the museum and notify management of needs when apparent
Process membership sales
Monitor the museum exhibits, activities, and environment to ensure safety
Perform exhibit checks and either correct problems or report them to management
Enforce safety and other policies/procedures within the museum
Assist in emergency response procedures
Perform daily housekeeping routines for museum activities and exhibits
Provide detailed cleaning, sanitization, and organization of exhibits and areas during down time
Maintain a clean and orderly work environment
Demonstrate behavior consistent with the organizational culture
Uphold Discovery Place's Core Service Values of Inclusion, Teamwork, Personal Excellence, and Uncommon Courtesy
Continually maintain an outwardly positive demeanor toward coworkers and visitors
Maintain a team-oriented approach and can-do attitude
Assist other team members and departments in their responsibilities when help is needed
Display flexibility in an ever-changing environment
Assist in training and share business-related knowledge with fellow employees
Qualifications
Bachelor's degree-seeking from four-year college or university in science or education field, two years related museum or teaching experience/training preferred; or equivalent combination of education and experience. Fluency in Spanish preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required.
Communication - Speaks and writes clearly and persuasively in positive or negative situations; Adapts language to audience (e.g. children, adults, etc.); Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
Cost Consciousness - Conserves organizational resources.
Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with change, delays, or unexpected events.
Initiative - Volunteers readily; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise Level - The noise level in the work environment is usually loud.
Climate
Must be able to work outdoors for moderate amounts of time.
Highly Occupied Space
Must be able to work in extremely crowded spaces with a large number of people.
Physical Demands:
The employee must regularly lift and /or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand for long periods of time; walk; use hands to manipulate objects, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. Must be able to talk and hear.
At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.
We're looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.
General Summary:
Facilitates guest and customer experiences, including conducting demonstrations, interacting with guests on the museum floor, presenting Tier I shows, and performing admissions-related operations.
This part-time position is scheduled for up to 2 days per week.
Essential Duties and Responsibilities:
Facilitate educational demonstrations and Tier I programs in a variety of settings
Conduct Tier I shows such as story times, puppet shows, animal encounters with Tier I animals, and entry-level stage shows
Engage museum visitors using informal educational approaches, including pre-designed and impromptu activities
Adapt content and complexity to ages and interests of children and their families
Select and assemble materials to be used in daily demonstrations and programming
Prototype experiences upon request
Display a high level of enthusiasm, energy, and positive behavior to museum guests
Evaluate success of experiences through feedback provided by guests
Work as a front-line customer service representative at the admissions desk and retail shop
Greet guests as they enter the museum
Check in guests and sell retail items through the point-of-sale systems at the front desk
Accurately perform admissions transactions/reporting and follow cash handling procedures
Conduct group orientations
Inform guests of daily and special programming, learning opportunities, membership, and special events
Provide input to management on feedback and information from customers
Monitor inventory levels of consumables at the front desk and within the museum and notify management of needs when apparent
Process membership sales
Monitor the museum exhibits, activities, and environment to ensure safety
Perform exhibit checks and either correct problems or report them to management
Enforce safety and other policies/procedures within the museum
Assist in emergency response procedures
Perform daily housekeeping routines for museum activities and exhibits
Provide detailed cleaning, sanitization, and organization of exhibits and areas during down time
Maintain a clean and orderly work environment
Demonstrate behavior consistent with the organizational culture
Uphold Discovery Place's Core Service Values of Inclusion, Teamwork, Personal Excellence, and Uncommon Courtesy
Continually maintain an outwardly positive demeanor toward coworkers and visitors
Maintain a team-oriented approach and can-do attitude
Assist other team members and departments in their responsibilities when help is needed
Display flexibility in an ever-changing environment
Assist in training and share business-related knowledge with fellow employees
Qualifications
Bachelor's degree-seeking from four-year college or university in science or education field, two years related museum or teaching experience/training preferred; or equivalent combination of education and experience. Fluency in Spanish preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required.
Communication - Speaks and writes clearly and persuasively in positive or negative situations; Adapts language to audience (e.g. children, adults, etc.); Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
Cost Consciousness - Conserves organizational resources.
Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with change, delays, or unexpected events.
Initiative - Volunteers readily; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise Level - The noise level in the work environment is usually loud.
Climate
Must be able to work outdoors for moderate amounts of time.
Highly Occupied Space
Must be able to work in extremely crowded spaces with a large number of people.
Physical Demands:
The employee must regularly lift and /or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand for long periods of time; walk; use hands to manipulate objects, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. Must be able to talk and hear.