Clinical Service Representative I - Surgery
Washington University in St. Louis, Saint Louis, MO, United States
Job Title
Clinical Office Support
Scheduled Hours
40
Position Summary
Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments.
Job Description
Primary Duties & Responsibilities:
Answers telephone calls and handles patient questions or routes to appropriate personnel.
Schedules, reschedules, cancels and confirms patient appointments.
Registers new patients in the system and obtains demographic and insurance information.
Assists with obtaining referrals/pre-certifications as needed.
Provides packets of information to patients associated with services which may accompany the appointment.
Assists other clinical support staff during peak time, vacation/illnesses.
Working Conditions:
Job Location/Working Conditions: Normal office environment.
Physical Effort: Typically sitting at a desk or table.
Equipment: Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications /Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.
Work Experience: No specific work experience is required for this position.
Skills: Not Applicable.
Driver's License: A driver's license is not required for this position.
More About This Job
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education: No additional education unless stated elsewhere in the job posting.
Certifications /Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience: Medical Office Setting (1 Year).
Skills: Communication, Computer Literacy, Customer Service, Insurance, Interpersonal Relationships, Medical Terminology.
Grade
C04-H
Salary Range
$16.23 - $21.88 / Hourly. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Benefits Statement
Personal:
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness:
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family:
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Clinical Office Support
Scheduled Hours
40
Position Summary
Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments.
Job Description
Primary Duties & Responsibilities:
Answers telephone calls and handles patient questions or routes to appropriate personnel.
Schedules, reschedules, cancels and confirms patient appointments.
Registers new patients in the system and obtains demographic and insurance information.
Assists with obtaining referrals/pre-certifications as needed.
Provides packets of information to patients associated with services which may accompany the appointment.
Assists other clinical support staff during peak time, vacation/illnesses.
Working Conditions:
Job Location/Working Conditions: Normal office environment.
Physical Effort: Typically sitting at a desk or table.
Equipment: Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications /Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.
Work Experience: No specific work experience is required for this position.
Skills: Not Applicable.
Driver's License: A driver's license is not required for this position.
More About This Job
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education: No additional education unless stated elsewhere in the job posting.
Certifications /Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience: Medical Office Setting (1 Year).
Skills: Communication, Computer Literacy, Customer Service, Insurance, Interpersonal Relationships, Medical Terminology.
Grade
C04-H
Salary Range
$16.23 - $21.88 / Hourly. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Benefits Statement
Personal:
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness:
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family:
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.