Lead Patient Service Representative
AdventHealth Corporate, Castle Rock, CO, United States
Lead Patient Service Representative
Schedules and confirm patients appointments, revising as needed. Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents. Oversees patient service representatives in accordance with institutional policies and procedures. Assists with staff development by setting performance goals and objectives. Conducts performance reviews and establishes quality service standards. Manages office expenses effectively. Prepares work schedules to ensure adequate staffing for patient volume. Identifies and resolves office operational problems. Partners with management and human resources for recruiting, hiring, orienting, and training new staff members. Ensures compliance with medical regulations and office standards for quality patient care and customer service. Oversees work environment, equipment, and supplies to assure quality patient and customer service. Greets patients and caregivers, providing assistance in a manner that reflects high-quality service. Other duties as assigned.
Knowledge, Skills, and Abilities:
Organizational
Verbal Interpersonal
Customer Relations
Grammar/Spelling
Read/Comprehend written instructions
Follow verbal instructions
Keyboarding (manual)
Computer (visual)
Knowledge of medical terminology and medical insurance payers
Attention to detail
Knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc.
Education:
High School Grad or Equiv
Field of Study: N/A
Work Experience:
2+ experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic
Experience in an outpatient clinic or physician office [Preferred]
Additional Information: N/A
Licenses and Certifications: N/A
Physical Requirements: (Please click the link below to view work requirements) Physical Requirements
https://tinyurl.com/23km2677
Pay Range: $19.58
$31.32
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Schedules and confirm patients appointments, revising as needed. Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents. Oversees patient service representatives in accordance with institutional policies and procedures. Assists with staff development by setting performance goals and objectives. Conducts performance reviews and establishes quality service standards. Manages office expenses effectively. Prepares work schedules to ensure adequate staffing for patient volume. Identifies and resolves office operational problems. Partners with management and human resources for recruiting, hiring, orienting, and training new staff members. Ensures compliance with medical regulations and office standards for quality patient care and customer service. Oversees work environment, equipment, and supplies to assure quality patient and customer service. Greets patients and caregivers, providing assistance in a manner that reflects high-quality service. Other duties as assigned.
Knowledge, Skills, and Abilities:
Organizational
Verbal Interpersonal
Customer Relations
Grammar/Spelling
Read/Comprehend written instructions
Follow verbal instructions
Keyboarding (manual)
Computer (visual)
Knowledge of medical terminology and medical insurance payers
Attention to detail
Knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc.
Education:
High School Grad or Equiv
Field of Study: N/A
Work Experience:
2+ experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic
Experience in an outpatient clinic or physician office [Preferred]
Additional Information: N/A
Licenses and Certifications: N/A
Physical Requirements: (Please click the link below to view work requirements) Physical Requirements
https://tinyurl.com/23km2677
Pay Range: $19.58
$31.32
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.