Shipping Supervisor
EAST WEST TEA COMPANY, LLC, Eugene, OR, United States
Shipping Supervisor
East West Tea is seeking a talented, passionate, and experienced Shipping Supervisor to join our Warehouse team!
The Shipping Supervisor will lead all outbound shipping operations across our Eugene and co-manufacturing sites- ensuring every order ships on time, in full, damage-free, and compliant, at the lowest total cost. Overseeing the full shipping execution cycle- from wave planning and picking through packing, loading, documentation, carrier handoff, and end-of-day reconciliation. Maintaining strong carrier and cross-functional partnerships, ensures compliance with hazmat and regulatory requirements, and drives continuous improvement against OTIF, cost, and productivity targets.
Who We Are
We are the well-being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.
We are Intentional
we chose to lead with positive intent. Mindful
we are present and aware of how we show up in the world. People
we value and respect all people and communities. Authentic
we are real and transparent with everything we do. Committed
we are committed to quality products while sustaining our planet. Trust
we consistently align our words with our actions.
Our Investment In You
We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn't love a surprise?
This position is located in Eugene, Oregon
We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work.
We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
Our Nourish Market provides employees subsidized healthy lunch and snack options.
We commit to our purpose in every aspect of our culture.
We have employees that are committed to "Doing Good" in our community and around the world.
We are a growing company with products that customers love.
We believe in investing in you and your growth and development.
What You'll Own
Shipping Execution
Conducts daily review of all documents related to order processing, shipping, and invoicing of sales orders to assure accuracy and timely completion
Monitors and reports order picking accuracy and productivity (lines picked per labor hour) against established targets
Manages dock scheduling and appointment coordination in collaboration with Transport Planner and Shipping Admin
Maintains accurate chain of custody documentation at all outbound handoff points, including BOL management, carrier sign-off, proof of delivery, OS&D reporting, and internal transfer records for shuttle truck movements between sites
Staffing, Scheduling & Training
Creates and communicates work schedules to shipping staff and within the organization
Ensures all shipping staff are cross-trained within the department
Assures shipping staff receive appropriate training including GMP's, Safety, Material Handling, Equipment and hazmat certifications
Intra-Company Transfers & Equipment
Oversees and schedules intra-company transfer of finished goods and samples
Oversees maintenance and repairs of warehouse equipment and assets
KPI, Reporting & Continuous Improvement
Owns and drives performance against key shipping KPI's: OTIF %, appointments kept %, damage rate %, cost per order %, lines picker per labor hour, and dock turns per door per day
Tracks and reports key safety KPIs including incident rate, near-miss reporting completion, and forklift/PIT compliance metrics to ensure a safe warehouse environment
What You Know And Have Experienced
Minimum 3-5 years' experience in a shipping/warehouse role
Minimum 2 years' experience with direct supervision of shipping or warehouse staff
High level proficiency in warehouse and inventory management systems
ERP Experience
Advanced computer skills; proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
Ability to comply fully with GMP's and CFR Part 111 Dietary Supplement Regulations
Forklift certified or ability to obtain certification
You'll Be A Great Fit
Strong critical thinking ability to navigate and solve complex problems
Solid work ethic, self-starter, and result-oriented
Natural ability to develop strong, trusting relationships
Enjoys collaborating with cross-functional partners
Responsible and a high degree of ownership
Thrives in an ever-changing work environment
Effectively managing a multitude of work responsibilities
Balances attention to detail and swift execution
What We Do
We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.
East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.
East West Tea is seeking a talented, passionate, and experienced Shipping Supervisor to join our Warehouse team!
The Shipping Supervisor will lead all outbound shipping operations across our Eugene and co-manufacturing sites- ensuring every order ships on time, in full, damage-free, and compliant, at the lowest total cost. Overseeing the full shipping execution cycle- from wave planning and picking through packing, loading, documentation, carrier handoff, and end-of-day reconciliation. Maintaining strong carrier and cross-functional partnerships, ensures compliance with hazmat and regulatory requirements, and drives continuous improvement against OTIF, cost, and productivity targets.
Who We Are
We are the well-being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.
We are Intentional
we chose to lead with positive intent. Mindful
we are present and aware of how we show up in the world. People
we value and respect all people and communities. Authentic
we are real and transparent with everything we do. Committed
we are committed to quality products while sustaining our planet. Trust
we consistently align our words with our actions.
Our Investment In You
We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn't love a surprise?
This position is located in Eugene, Oregon
We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work.
We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
Our Nourish Market provides employees subsidized healthy lunch and snack options.
We commit to our purpose in every aspect of our culture.
We have employees that are committed to "Doing Good" in our community and around the world.
We are a growing company with products that customers love.
We believe in investing in you and your growth and development.
What You'll Own
Shipping Execution
Conducts daily review of all documents related to order processing, shipping, and invoicing of sales orders to assure accuracy and timely completion
Monitors and reports order picking accuracy and productivity (lines picked per labor hour) against established targets
Manages dock scheduling and appointment coordination in collaboration with Transport Planner and Shipping Admin
Maintains accurate chain of custody documentation at all outbound handoff points, including BOL management, carrier sign-off, proof of delivery, OS&D reporting, and internal transfer records for shuttle truck movements between sites
Staffing, Scheduling & Training
Creates and communicates work schedules to shipping staff and within the organization
Ensures all shipping staff are cross-trained within the department
Assures shipping staff receive appropriate training including GMP's, Safety, Material Handling, Equipment and hazmat certifications
Intra-Company Transfers & Equipment
Oversees and schedules intra-company transfer of finished goods and samples
Oversees maintenance and repairs of warehouse equipment and assets
KPI, Reporting & Continuous Improvement
Owns and drives performance against key shipping KPI's: OTIF %, appointments kept %, damage rate %, cost per order %, lines picker per labor hour, and dock turns per door per day
Tracks and reports key safety KPIs including incident rate, near-miss reporting completion, and forklift/PIT compliance metrics to ensure a safe warehouse environment
What You Know And Have Experienced
Minimum 3-5 years' experience in a shipping/warehouse role
Minimum 2 years' experience with direct supervision of shipping or warehouse staff
High level proficiency in warehouse and inventory management systems
ERP Experience
Advanced computer skills; proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
Ability to comply fully with GMP's and CFR Part 111 Dietary Supplement Regulations
Forklift certified or ability to obtain certification
You'll Be A Great Fit
Strong critical thinking ability to navigate and solve complex problems
Solid work ethic, self-starter, and result-oriented
Natural ability to develop strong, trusting relationships
Enjoys collaborating with cross-functional partners
Responsible and a high degree of ownership
Thrives in an ever-changing work environment
Effectively managing a multitude of work responsibilities
Balances attention to detail and swift execution
What We Do
We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.
East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.