Overnight Front Office Receptionist/Security Officer - Residences at The Little
The Little Nell, Aspen, CO, United States
Overnight Front Office Receptionist/Security Officer - Residences at The Little Nell - On - Site Housing Available
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America's most famous mountain town.
The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.
Job Description
Position Summary
The Overnight Front Office Receptionist/Security Officer perform daily audit and overnight responsibilities according to the daily audit/overnight Residences at The Little Nell front desk checklist and complete tasks in a timely manner as well as protects the welfare of hotel guests and employees, as well as company assets. This is a dual position for Overnight Front Office Receptionist and Security Officer which works under limited supervision and is highly autonomous. This position reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until May 10, 2026.
Essential Job Functions/Key Job Responsibilities
Act as Overnight Front Desk Receptionist, Concierge and PBX Operator during this shift.
Assist with guest requests and any guest services.
Prepare next day arrivals to include keys, itineraries and registration cards
Post nightly rates
Post movie charges
Post overnight parking charges
Check wake up call sheet from PBX. Verify all wake up calls have been set on the Wakeup call clock. Continue to record wake up calls throughout evening.
Make wake up calls that are for the night shift.
Prepare the next day daily report
Post daily arrivals on the informational board.
Be completely familiar with all emergency procedures; act responsibly and in accordance with policies and procedures in the event of an emergency
Other duties as assigned
Qualifications
Education & Experience Requirements
Must be at least 18 years of age
High School Diploma or high school equivalent preferred
1 year of customer/ guest experience preferred
Valid Driver's License
Knowledge, Skills & Abilities
Basic industry terminology
Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Strong attention to detail
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Ability to understand written and verbal English
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to demonstrate expertise in the technical aspect of the job
Comply with all policies and procedures for the Front Desk department
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America's most famous mountain town.
The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.
Job Description
Position Summary
The Overnight Front Office Receptionist/Security Officer perform daily audit and overnight responsibilities according to the daily audit/overnight Residences at The Little Nell front desk checklist and complete tasks in a timely manner as well as protects the welfare of hotel guests and employees, as well as company assets. This is a dual position for Overnight Front Office Receptionist and Security Officer which works under limited supervision and is highly autonomous. This position reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until May 10, 2026.
Essential Job Functions/Key Job Responsibilities
Act as Overnight Front Desk Receptionist, Concierge and PBX Operator during this shift.
Assist with guest requests and any guest services.
Prepare next day arrivals to include keys, itineraries and registration cards
Post nightly rates
Post movie charges
Post overnight parking charges
Check wake up call sheet from PBX. Verify all wake up calls have been set on the Wakeup call clock. Continue to record wake up calls throughout evening.
Make wake up calls that are for the night shift.
Prepare the next day daily report
Post daily arrivals on the informational board.
Be completely familiar with all emergency procedures; act responsibly and in accordance with policies and procedures in the event of an emergency
Other duties as assigned
Qualifications
Education & Experience Requirements
Must be at least 18 years of age
High School Diploma or high school equivalent preferred
1 year of customer/ guest experience preferred
Valid Driver's License
Knowledge, Skills & Abilities
Basic industry terminology
Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Strong attention to detail
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Ability to understand written and verbal English
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to demonstrate expertise in the technical aspect of the job
Comply with all policies and procedures for the Front Desk department
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks