Veterinary Client Service Representative
Thrive Pet Healthcare, San Luis Obispo, CA, United States
Veterinary Client Service Representative
Mission Animal Hospital
Full-time
San Luis Obispo, CA
Compensation is negotiable based on experience and credentials, with an expected starting range of $20 -22 / hour. The actual salary will carefully consider a wide range of factors including your skills, qualifications, experience, and location.
About You
You're the first point of contact at our GP front deskanswering phones, scheduling appointments, supporting check-in/check-out, processing payments, and documenting client communication accurately in the medical record.
You stay calm and kind in a busy lobby and keep the day moving by being organized, responsive, and detail-oriented.
Experience & Skills Requirements:
6+ months of veterinary front-desk/CSR experience in a veterinary practice
Comfortable with high call volume, appointment scheduling, and clear client communication (phone/in person)
High school diploma or equivalent; able to document accurately in a practice management system (PMS)
Experience processing payments, reviewing invoices/estimates, and maintaining confidentiality
Role Responsibilities:
Answer incoming calls, triage routine inquiries, and schedule appointments appropriately; document client communications in the patient chart
Support a smooth check-in/check-out process, including collecting required information and maintaining accurate client/patient details in the PMS
Process payments, review invoices/estimates with clients as directed, and record transactions accurately in the PMS
Communicate with clients regarding pet health questions and next steps, and share information on Thrive Membership options, medications, and additional treatments as appropriate
Obtain relevant health history and client information and support the team in maintaining complete, organized medical records
Provide excellent customer service through clear communication, empathy, and flexibility in a fast-paced environment
Other responsibilities as assigned
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
our care in action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
* Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About the Hospital Mission Animal Hospital is a small animal practice located in San Luis Obispo, providing full-service medical, dental, and surgical care. We use the best of both traditional and therapies -- such as herbs, homeopathy, and nutrition-- to optimize our pet's health. Our hospital has a collaborative experienced team and a committed to positive work environment
we pursue growth and learning as we strive for greatness. We pride ourselves on compassionate care and high standards of medical excellence. Serving San Luis Obispo, Pismo Beach, Arroyo Grande, Nipomo, Atascadero, Morro Bay, Los Osos
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive Plus TM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
Mission Animal Hospital
Full-time
San Luis Obispo, CA
Compensation is negotiable based on experience and credentials, with an expected starting range of $20 -22 / hour. The actual salary will carefully consider a wide range of factors including your skills, qualifications, experience, and location.
About You
You're the first point of contact at our GP front deskanswering phones, scheduling appointments, supporting check-in/check-out, processing payments, and documenting client communication accurately in the medical record.
You stay calm and kind in a busy lobby and keep the day moving by being organized, responsive, and detail-oriented.
Experience & Skills Requirements:
6+ months of veterinary front-desk/CSR experience in a veterinary practice
Comfortable with high call volume, appointment scheduling, and clear client communication (phone/in person)
High school diploma or equivalent; able to document accurately in a practice management system (PMS)
Experience processing payments, reviewing invoices/estimates, and maintaining confidentiality
Role Responsibilities:
Answer incoming calls, triage routine inquiries, and schedule appointments appropriately; document client communications in the patient chart
Support a smooth check-in/check-out process, including collecting required information and maintaining accurate client/patient details in the PMS
Process payments, review invoices/estimates with clients as directed, and record transactions accurately in the PMS
Communicate with clients regarding pet health questions and next steps, and share information on Thrive Membership options, medications, and additional treatments as appropriate
Obtain relevant health history and client information and support the team in maintaining complete, organized medical records
Provide excellent customer service through clear communication, empathy, and flexibility in a fast-paced environment
Other responsibilities as assigned
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
our care in action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
* Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About the Hospital Mission Animal Hospital is a small animal practice located in San Luis Obispo, providing full-service medical, dental, and surgical care. We use the best of both traditional and therapies -- such as herbs, homeopathy, and nutrition-- to optimize our pet's health. Our hospital has a collaborative experienced team and a committed to positive work environment
we pursue growth and learning as we strive for greatness. We pride ourselves on compassionate care and high standards of medical excellence. Serving San Luis Obispo, Pismo Beach, Arroyo Grande, Nipomo, Atascadero, Morro Bay, Los Osos
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive Plus TM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.