Service Coordinator- Power Systems
Wagner Equipment Co., Albuquerque, NM, United States
Service Coordinator- Power Systems
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizn - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Service Coordinator administers the Service work order process for Power Systems Service Department in a manner that reflects the company's vision of working as "One Professional Team."
Pay rate: $54,311.49-$70,102.92 annually. Pay rate is dependent upon education & experience.
Essential Functions:
Reviews and invoices work orders assuring that all aspects of the work order are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders)
Verifies and enters technician time cards daily as needed
Receives invoicing from other dealerships and vendors and forwards for payment
Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed
Closes all work orders within allotted time or less from last day of labor
Maintains WIP at less than 60 days
Maintains technician service truck vehicle records
Maintains accurate service records
Provides the Wagner Equipment Warranty department accurate service records
Provides the Wagner Equipment A/P
A/R department accurate invoicing records
Works with the Wagner Equipment Fleet Department to maintain accurate service truck records
Is accessible to all Power Systems personnel for personal contact in order to maintain efficient work flow
Promotes additional Wagner services to customers as needed
Applies a basic knowledge of engines and EPG applications
Other duties as assigned by manager
Required Education and Experience:
High School Diploma or GED
3+ years' experience with electrical power generators
3 years administrative/clerical experience
3 years customer service experience
1 years sales experience
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of Microsoft Access
Intermediate knowledge of Microsoft Word and Excel
Work Environment:
Noise: Moderate
Indoors
Travel Requirements:
Up to 25%
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizn - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Service Coordinator administers the Service work order process for Power Systems Service Department in a manner that reflects the company's vision of working as "One Professional Team."
Pay rate: $54,311.49-$70,102.92 annually. Pay rate is dependent upon education & experience.
Essential Functions:
Reviews and invoices work orders assuring that all aspects of the work order are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders)
Verifies and enters technician time cards daily as needed
Receives invoicing from other dealerships and vendors and forwards for payment
Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed
Closes all work orders within allotted time or less from last day of labor
Maintains WIP at less than 60 days
Maintains technician service truck vehicle records
Maintains accurate service records
Provides the Wagner Equipment Warranty department accurate service records
Provides the Wagner Equipment A/P
A/R department accurate invoicing records
Works with the Wagner Equipment Fleet Department to maintain accurate service truck records
Is accessible to all Power Systems personnel for personal contact in order to maintain efficient work flow
Promotes additional Wagner services to customers as needed
Applies a basic knowledge of engines and EPG applications
Other duties as assigned by manager
Required Education and Experience:
High School Diploma or GED
3+ years' experience with electrical power generators
3 years administrative/clerical experience
3 years customer service experience
1 years sales experience
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of Microsoft Access
Intermediate knowledge of Microsoft Word and Excel
Work Environment:
Noise: Moderate
Indoors
Travel Requirements:
Up to 25%
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.