Customer Experience Specialist (56424)
ATS FAMILY, Marietta, GA, United States
Customer Experience Specialist
MARIETTA - MARIETTA, GA 30062
Overview
Position Type Full Time Indirect Job Shift Day Travel Percentage None Category Sales
Description
The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.
Responsibilities:
Act as primary point of contact for assigned customer relationships
Respond to customer web inquiries, phone calls, and emails in a timely manner
Manage leads and opportunities from intake through closure with documented follow-up
Uncover customer needs and guide customers to appropriate ATS service solutions
Maintain accurate and complete CRM records for all leads, opportunities, and outcomes
Serve as a subject matter resource for ATS service offerings and customer guidance
Follow up with customers to document outcomes, next steps, and service satisfaction
Maintain ownership and accountability for assigned customer interactions and pipelines
Qualifications
Required Experience and Skills:
2 to 4 years of inside sales or customer service experience
Strong phone presence and written communication skills
Demonstrated ability to manage multiple client relationships simultaneously
Experience maintaining leads and opportunities within a CRM system
Strong organization, time management, and follow-through skills
Ability to manage customer needs with urgency while maintaining accuracy
Additional requirements:
High school diploma or equivalent required
CRM experience required; Microsoft Dynamics experience preferred
Ability to develop working expertise across ATS service offerings
Demonstrated consistency with CRM hygiene and data accuracy
Work Conditions:
Primary work performed in an office
Frequent use of phone, email, and CRM systems
Regular interaction with customers and internal stakeholders
Ability to manage workload in a high-volume, deadline-driven environment
MARIETTA - MARIETTA, GA 30062
Overview
Position Type Full Time Indirect Job Shift Day Travel Percentage None Category Sales
Description
The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.
Responsibilities:
Act as primary point of contact for assigned customer relationships
Respond to customer web inquiries, phone calls, and emails in a timely manner
Manage leads and opportunities from intake through closure with documented follow-up
Uncover customer needs and guide customers to appropriate ATS service solutions
Maintain accurate and complete CRM records for all leads, opportunities, and outcomes
Serve as a subject matter resource for ATS service offerings and customer guidance
Follow up with customers to document outcomes, next steps, and service satisfaction
Maintain ownership and accountability for assigned customer interactions and pipelines
Qualifications
Required Experience and Skills:
2 to 4 years of inside sales or customer service experience
Strong phone presence and written communication skills
Demonstrated ability to manage multiple client relationships simultaneously
Experience maintaining leads and opportunities within a CRM system
Strong organization, time management, and follow-through skills
Ability to manage customer needs with urgency while maintaining accuracy
Additional requirements:
High school diploma or equivalent required
CRM experience required; Microsoft Dynamics experience preferred
Ability to develop working expertise across ATS service offerings
Demonstrated consistency with CRM hygiene and data accuracy
Work Conditions:
Primary work performed in an office
Frequent use of phone, email, and CRM systems
Regular interaction with customers and internal stakeholders
Ability to manage workload in a high-volume, deadline-driven environment