FSM Support Specialist
Apex Systems, New Brighton, MN, United States
FSM Support Specialist
Location:
New Brighton, Minnesota (Onsite)
Employment Type:
Contract
Role Overview
This position supports ongoing efforts and one-time initiatives for Business Systems, specifically for the Field Service Management (FSM) system. This role evaluates system processes and capabilities through analysis and critical thinking and collaborates with IT workstreams and operating companies to improve business and system processes. This position works alongside team members to support daily operations within the FSM and associated systems.
Key Responsibilities
Learn aspects of software systems utilized by the company, including end-user use, configurations, and business processes.
Support operating companies and IT workstreams to solution complex use cases from end-users through the support ticket system.
Identify repetitive support tickets to develop training and create shared knowledge for other customer support teams.
Collaborate with stakeholders to solution tickets and determine root causes, including user retraining, developing training tools, or changes to software.
Ensure solutions, configurations, and processes are sustainable and scalable.
Support testing and QA/QC efforts to verify functionality through proven test scripts.
Engage the user community to support the use of the system through training, support, and standard processes.
Maintain user community communication, training documentation, and resources.
Analyze business processes within the systems to ensure optimization, efficiency, and scalability.
Required Qualifications
Experience:
2+ years of experience supporting Field Service, ERP, Reporting, or critical business systems.
Technical Skills:
Proficient in Microsoft Suite (Word, Excel, SharePoint).
General Skills:
Possess analytical skills, critical thinking, problem-solving, and decision-making capabilities. This role also requires communication, interpersonal, and collaboration skills. A data-driven and analytically focused approach is necessary, along with time management and organizational skills.
Preferred Qualifications
A BS/BA in a field related to computer science, information technology, business, or other relevant business applications is preferred.
Compensation & Benefits
The pay rate for this position is $38.00 per hour. A comprehensive benefits package may be available to eligible employees.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click here for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Location:
New Brighton, Minnesota (Onsite)
Employment Type:
Contract
Role Overview
This position supports ongoing efforts and one-time initiatives for Business Systems, specifically for the Field Service Management (FSM) system. This role evaluates system processes and capabilities through analysis and critical thinking and collaborates with IT workstreams and operating companies to improve business and system processes. This position works alongside team members to support daily operations within the FSM and associated systems.
Key Responsibilities
Learn aspects of software systems utilized by the company, including end-user use, configurations, and business processes.
Support operating companies and IT workstreams to solution complex use cases from end-users through the support ticket system.
Identify repetitive support tickets to develop training and create shared knowledge for other customer support teams.
Collaborate with stakeholders to solution tickets and determine root causes, including user retraining, developing training tools, or changes to software.
Ensure solutions, configurations, and processes are sustainable and scalable.
Support testing and QA/QC efforts to verify functionality through proven test scripts.
Engage the user community to support the use of the system through training, support, and standard processes.
Maintain user community communication, training documentation, and resources.
Analyze business processes within the systems to ensure optimization, efficiency, and scalability.
Required Qualifications
Experience:
2+ years of experience supporting Field Service, ERP, Reporting, or critical business systems.
Technical Skills:
Proficient in Microsoft Suite (Word, Excel, SharePoint).
General Skills:
Possess analytical skills, critical thinking, problem-solving, and decision-making capabilities. This role also requires communication, interpersonal, and collaboration skills. A data-driven and analytically focused approach is necessary, along with time management and organizational skills.
Preferred Qualifications
A BS/BA in a field related to computer science, information technology, business, or other relevant business applications is preferred.
Compensation & Benefits
The pay rate for this position is $38.00 per hour. A comprehensive benefits package may be available to eligible employees.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click here for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.