Customer Service (Call Center) San Antonio
Alltex Staffing Personnel, San Antonio, TX, United States
Customer Service (Call Center) San Antonio
San Antonio, Texas, United States
$ None - 17.00 (US Dollar)
Job Openings Customer Service (Call Center) San Antonio
About the Role
Customer Service Representatives are responsible for collecting payments on behalf of various clients across the country. Responsibilities include handling inbound and outbound calls in compliance with FDCPA (Fair Debt Collection Practices Act) guidelines.
Key Performance Indicators (KPIs)
Average Call Handle Time
Call Notation Accuracy and Speed
Daily Call Volume Handled
This is a fast-paced, high-volume environment, so candidates must be able to multitask, navigate multiple systems, update account notes in real time, and communicate clearly and professionally with customers.
Ideal Candidate Profile
Basic computer skills
Ability to compute basic math
Ability to multitask and switch between multiple systems
Competitive, resourceful, and goal-driven
Strong work ethic and team player mentality
Punctual and dependable with good attendance
Knowledge of FDCPA, HIPAA, and state/local collection laws (preferred)
Eligible for licensing in all states (preferred)
Excellent listening and communication skills
Professional demeanor and stress tolerance
Able to handle escalated calls and reach resolutions
Well-organized in taking and processing payments
Capable of maintaining the Firms standards while handling calls
Must be able to efficiently navigate the CUBs system
Scheduled Shift: 8:30 AM 5:00 PM (30-minute lunch) Please note: This will transition to 9:30 AM 6:00 PM (30-minute lunch) once the office is fully operational.
San Antonio, Texas, United States
$ None - 17.00 (US Dollar)
Job Openings Customer Service (Call Center) San Antonio
About the Role
Customer Service Representatives are responsible for collecting payments on behalf of various clients across the country. Responsibilities include handling inbound and outbound calls in compliance with FDCPA (Fair Debt Collection Practices Act) guidelines.
Key Performance Indicators (KPIs)
Average Call Handle Time
Call Notation Accuracy and Speed
Daily Call Volume Handled
This is a fast-paced, high-volume environment, so candidates must be able to multitask, navigate multiple systems, update account notes in real time, and communicate clearly and professionally with customers.
Ideal Candidate Profile
Basic computer skills
Ability to compute basic math
Ability to multitask and switch between multiple systems
Competitive, resourceful, and goal-driven
Strong work ethic and team player mentality
Punctual and dependable with good attendance
Knowledge of FDCPA, HIPAA, and state/local collection laws (preferred)
Eligible for licensing in all states (preferred)
Excellent listening and communication skills
Professional demeanor and stress tolerance
Able to handle escalated calls and reach resolutions
Well-organized in taking and processing payments
Capable of maintaining the Firms standards while handling calls
Must be able to efficiently navigate the CUBs system
Scheduled Shift: 8:30 AM 5:00 PM (30-minute lunch) Please note: This will transition to 9:30 AM 6:00 PM (30-minute lunch) once the office is fully operational.