Billing Representative II
Massachusetts General Hospital, Somerville, MA, United States
Mass General Brigham Billing Representative II
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Billing Representative II is responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
What You'll Do:
Verify insurance coverage and pre-authorization requirements
Collect and enter patient demographics and insurance information into electronic medical records
Ensure accurate and complete collection of patient demographic and insurance information
Obtain necessary signatures for consent and authorization forms
Resolve insurance and billing-related issues
Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
Adhere to all HIPAA regulations and patient confidentiality guidelines
Qualifications
High School Diploma or equivalent required
2+ years of experience required in a healthcare setting, with experience in professional billing
Knowledge of medical terminology and insurance verification procedures.
Exceptional customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
Excellent communication skills, both written and verbal.
Ability to work well in a fast-paced environment.
Ability to work effectively in a team-oriented setting.
Working Model Requirements
Mon-Fri 8:30-5:00, with flexibility after training
Hybrid model with an expectation of onsite presence once a month.
Employee paid parking onsite or MBTA pass discounts available via benefits
Remote workdays require stable, secure, quiet, HIPAA-compliant work station
Additional Job Details (if applicable)
Remote Type: Hybrid
Work Location: 399 Revolution Drive
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.81 - $28.30/Hourly
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Billing Representative II is responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
What You'll Do:
Verify insurance coverage and pre-authorization requirements
Collect and enter patient demographics and insurance information into electronic medical records
Ensure accurate and complete collection of patient demographic and insurance information
Obtain necessary signatures for consent and authorization forms
Resolve insurance and billing-related issues
Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
Adhere to all HIPAA regulations and patient confidentiality guidelines
Qualifications
High School Diploma or equivalent required
2+ years of experience required in a healthcare setting, with experience in professional billing
Knowledge of medical terminology and insurance verification procedures.
Exceptional customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
Excellent communication skills, both written and verbal.
Ability to work well in a fast-paced environment.
Ability to work effectively in a team-oriented setting.
Working Model Requirements
Mon-Fri 8:30-5:00, with flexibility after training
Hybrid model with an expectation of onsite presence once a month.
Employee paid parking onsite or MBTA pass discounts available via benefits
Remote workdays require stable, secure, quiet, HIPAA-compliant work station
Additional Job Details (if applicable)
Remote Type: Hybrid
Work Location: 399 Revolution Drive
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.81 - $28.30/Hourly
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.