Veterinary Receptionist - Portland, OR
New Baltimore Animal Hospital, Portland, OR, United States
Veterinary Receptionist Position
Heartfelt Veterinary Hospital is Hiring a Veterinary Receptionist!
Position Details
Role: Experienced Veterinary Receptionist
Status: Full-time
Salary: $16$18 per hour
Schedule: Mon-Wed, Friday, and Saturdays or Mon, Wed, Saturday (Saturdays mandatory)
Benefits Highlights
Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts
Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
Lifestyle Perks You'll Appreciate: Six paid holidays, and an Employee Assistance Program
Heartfelt Veterinary Hospital is a well-established 4-doctor practice with a strong support team committed to excellent care. We're a group of compassionate professionals who show up for each other, celebrate each other, and welcome you exactly as you are. We're looking for a client service representative who is passionate about animals and client service. If you're looking for a clinic where your contributions are valued and your growth is supported, we look forward to getting to know you!
Why You'll Love It Here
A supportive team that genuinely helps each other (no egos, no drama)
A workplace where being yourself isn't just allowedit's encouraged
Leaders who listen, value your ideas, and appreciate your contributions
Predictable scheduling and respect for your time
Real one-hour lunch breaks (yes, actually)
Located in Northeast Portland walking distance from multiple restaurants and parks
What You'll Do
Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Check patients in/out and ensure accurate client and patient information
Collect payments and processes invoices
Maintain a clean, organized front desk and welcoming lobby environment
Manage medical record requests, reminders, and basic administrative tasks
Handle client concerns with empathy and professionalism, escalating when needed
Make outbound calls/texts/emails to confirm appointments and follow up on care
Support compliance by helping clients schedule recommended services and rechecks
Collaborate with the medical team to coordinate care plans and timing
Sweep and mop the reception area each evening
What You'll Bring
Comfort in a fast-paced clinical environment
Previous experience in a client care role
Previous experience as a veterinary receptionist
Confidence handling high call volume and juggling competing priorities
Compassionate communication skills, especially in sensitive or emotional situations
Ability to explain basic services, policies, and next steps clearly to clients
Familiarity with veterinary terminology and hospital workflows (preferred)
Experience with practice management software Cornerstone is a plus
Ability to maintain a clean, professional front desk and lobby environment
A warm, confident communication style and passion for helping clients and pets
Strong customer service skills with a focus on building long-term client relationships
Experience coordinating appointments, managing schedules, and optimizing clinic flow
Comfort making outbound calls/texts/emails for follow-ups, reminders, and care coordination
Strong attention to detail when updating patient records and documenting communication
Ability to triage scheduling needs and prioritize urgent cases appropriately
Excellent multitasking skills and the ability to stay calm in a fast-paced environment
Confidence handling difficult conversations with empathy and professionalism
Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team! We'd love to learn more about you and share more about us. Apply today!
Diversity, equity, and inclusion are core values at Heartfelt Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Heartfelt Veterinary Hospital is Hiring a Veterinary Receptionist!
Position Details
Role: Experienced Veterinary Receptionist
Status: Full-time
Salary: $16$18 per hour
Schedule: Mon-Wed, Friday, and Saturdays or Mon, Wed, Saturday (Saturdays mandatory)
Benefits Highlights
Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts
Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
Lifestyle Perks You'll Appreciate: Six paid holidays, and an Employee Assistance Program
Heartfelt Veterinary Hospital is a well-established 4-doctor practice with a strong support team committed to excellent care. We're a group of compassionate professionals who show up for each other, celebrate each other, and welcome you exactly as you are. We're looking for a client service representative who is passionate about animals and client service. If you're looking for a clinic where your contributions are valued and your growth is supported, we look forward to getting to know you!
Why You'll Love It Here
A supportive team that genuinely helps each other (no egos, no drama)
A workplace where being yourself isn't just allowedit's encouraged
Leaders who listen, value your ideas, and appreciate your contributions
Predictable scheduling and respect for your time
Real one-hour lunch breaks (yes, actually)
Located in Northeast Portland walking distance from multiple restaurants and parks
What You'll Do
Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Check patients in/out and ensure accurate client and patient information
Collect payments and processes invoices
Maintain a clean, organized front desk and welcoming lobby environment
Manage medical record requests, reminders, and basic administrative tasks
Handle client concerns with empathy and professionalism, escalating when needed
Make outbound calls/texts/emails to confirm appointments and follow up on care
Support compliance by helping clients schedule recommended services and rechecks
Collaborate with the medical team to coordinate care plans and timing
Sweep and mop the reception area each evening
What You'll Bring
Comfort in a fast-paced clinical environment
Previous experience in a client care role
Previous experience as a veterinary receptionist
Confidence handling high call volume and juggling competing priorities
Compassionate communication skills, especially in sensitive or emotional situations
Ability to explain basic services, policies, and next steps clearly to clients
Familiarity with veterinary terminology and hospital workflows (preferred)
Experience with practice management software Cornerstone is a plus
Ability to maintain a clean, professional front desk and lobby environment
A warm, confident communication style and passion for helping clients and pets
Strong customer service skills with a focus on building long-term client relationships
Experience coordinating appointments, managing schedules, and optimizing clinic flow
Comfort making outbound calls/texts/emails for follow-ups, reminders, and care coordination
Strong attention to detail when updating patient records and documenting communication
Ability to triage scheduling needs and prioritize urgent cases appropriately
Excellent multitasking skills and the ability to stay calm in a fast-paced environment
Confidence handling difficult conversations with empathy and professionalism
Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team! We'd love to learn more about you and share more about us. Apply today!
Diversity, equity, and inclusion are core values at Heartfelt Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.