Patient Access Coordinator, Frazier Hospital, 8:00a-4:30p
UofL Health, Louisville, KY, United States
Patient Access Coordinator
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team membersphysicians, surgeons, nurses, pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Job Description
The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front-end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of University Medical Center (UMC) services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.
Essential Functions:
Maintains and oversees planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists
Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations
Develops, monitors and trends Key Performance Indicators for Patient Access (PA) and reports findings to the senior management
Facilitates communication between departments and PA management regarding issues of front end operations
Monitors service volume, referral activities and timeliness and plans staff accordingly
Assists in develop and implementation of goals and objectives for front-end operations that support the mission of UofL Health and communicates goals to staff
Develops resource materials and guides to be used by staff
Ensures compliance with established policies and procedures of UMC, regulatory agencies and third-party payers
Other Functions:
Assist with projects, as directed by Senior Management
Attends department and team meetings, as required
Leads and directs the work of others; trains, motivates and coaches staff
Monitors QA results and identifies training opportunities or other solutions to address needs
Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization
Fills in for other Patient Access team members during lunch, or filling absences, as needed
Contributes to the accomplishment of department and hospital objectives
Monitors staff to ensure they are portraying excellent customer service
Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Education
High School Diploma or GED/Equivalent (required)
Experience
Two years of relevant patient access experience (required)
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team membersphysicians, surgeons, nurses, pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Job Description
The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front-end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of University Medical Center (UMC) services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.
Essential Functions:
Maintains and oversees planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists
Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations
Develops, monitors and trends Key Performance Indicators for Patient Access (PA) and reports findings to the senior management
Facilitates communication between departments and PA management regarding issues of front end operations
Monitors service volume, referral activities and timeliness and plans staff accordingly
Assists in develop and implementation of goals and objectives for front-end operations that support the mission of UofL Health and communicates goals to staff
Develops resource materials and guides to be used by staff
Ensures compliance with established policies and procedures of UMC, regulatory agencies and third-party payers
Other Functions:
Assist with projects, as directed by Senior Management
Attends department and team meetings, as required
Leads and directs the work of others; trains, motivates and coaches staff
Monitors QA results and identifies training opportunities or other solutions to address needs
Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization
Fills in for other Patient Access team members during lunch, or filling absences, as needed
Contributes to the accomplishment of department and hospital objectives
Monitors staff to ensure they are portraying excellent customer service
Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Education
High School Diploma or GED/Equivalent (required)
Experience
Two years of relevant patient access experience (required)