Inside Sales / Customer Service Representative - Industrial Distribution
SunSource, Sterling Heights, MI, United States
Inside Sales / Customer Service Representative
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
Essential Functions
Maintain and improve customer relationships
Address customers' needs
Assist & support account managers
Provide accurate product information, pricing and availability in a fast paced environment
Negotiate sale and purchase price
Assist with customer returns
Expedite and route material
Provide product literature
Technical assistance
Upload data on customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value-add services
Update customer information in CRM (Customer Relationship Management) system
Experience, Education and Skills
HS diploma or GED
Associate's degree, bachelor's degree OR technical degree is preferred
2+ years of experience in inside sales / customer service
Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.
Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
Working experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.
We Offer
Industry competitive compensation and bonus plan
Medical, dental, vision, and 401(k)
We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
Essential Functions
Maintain and improve customer relationships
Address customers' needs
Assist & support account managers
Provide accurate product information, pricing and availability in a fast paced environment
Negotiate sale and purchase price
Assist with customer returns
Expedite and route material
Provide product literature
Technical assistance
Upload data on customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value-add services
Update customer information in CRM (Customer Relationship Management) system
Experience, Education and Skills
HS diploma or GED
Associate's degree, bachelor's degree OR technical degree is preferred
2+ years of experience in inside sales / customer service
Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.
Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
Working experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.
We Offer
Industry competitive compensation and bonus plan
Medical, dental, vision, and 401(k)
We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy