Care Access Representative
UNC HEALTH, Morrisville, NC, United States
Care Access Representative
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
Position Overview: This role supports multiple specialties within the Children's Specialty Group, providing coordination and operational support across a diverse clinical environment. This position will provide appointment scheduling for pediatric specialty clinics.
Schedule: The position follows a standard Monday through Friday schedule, 8:00 AM to 5:00 PM, including a one-hour lunch break.
Work Arrangement: A hybrid work schedule is available following the completion of the training period.
Responsibilities: 1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards. 2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. 3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic. 4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible. 5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers 6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections. 7. Complete other administrative work as needed
Education Requirements: High School Diploma or GED Licensure/Certification Requirements: Professional Experience Requirements: One (1) years of customer service and/or clerical experience Knowledge/Skills/and Abilities Requirements:
Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Care Access AC Faculty Physicians Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.12 - $25.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
Position Overview: This role supports multiple specialties within the Children's Specialty Group, providing coordination and operational support across a diverse clinical environment. This position will provide appointment scheduling for pediatric specialty clinics.
Schedule: The position follows a standard Monday through Friday schedule, 8:00 AM to 5:00 PM, including a one-hour lunch break.
Work Arrangement: A hybrid work schedule is available following the completion of the training period.
Responsibilities: 1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards. 2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. 3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic. 4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible. 5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers 6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections. 7. Complete other administrative work as needed
Education Requirements: High School Diploma or GED Licensure/Certification Requirements: Professional Experience Requirements: One (1) years of customer service and/or clerical experience Knowledge/Skills/and Abilities Requirements:
Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Care Access AC Faculty Physicians Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.12 - $25.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.