Customer Service Representative
Wells Fargo, Phoenix, AZ, United States
Customer Service Representative In Consumer Small Business Credit Card
Wells Fargo is seeking a Customer Service Representative in Consumer Small Business Credit card. In this role, you will support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment. Interact with customer service team and perform moderately complex customer support tasks. Manage risk by following all policies and procedures and staying abreast of changes to them. Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed. Receive direction from customer service supervisor and escalate non-routine questions.
Required Qualifications:
1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Expectations:
Must be able to attend full duration of required training period
Training schedule: Monday-Friday 8:00am-4:30pm (5 weeks)
Your regular work schedule will be based on business need and may include working some weekends and some holidays
Must work on-site at the location posted
Ability to work additional hours as needed
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Wells Fargo is seeking a Customer Service Representative in Consumer Small Business Credit card. In this role, you will support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment. Interact with customer service team and perform moderately complex customer support tasks. Manage risk by following all policies and procedures and staying abreast of changes to them. Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed. Receive direction from customer service supervisor and escalate non-routine questions.
Required Qualifications:
1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Expectations:
Must be able to attend full duration of required training period
Training schedule: Monday-Friday 8:00am-4:30pm (5 weeks)
Your regular work schedule will be based on business need and may include working some weekends and some holidays
Must work on-site at the location posted
Ability to work additional hours as needed
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.