Business Systems Analyst (Warehouse Systems)
Assurant, Irving, TX, United States
Business Systems Analyst (Warehouse Operations Support)
The Business Systems Analyst (BSA) supports warehouse operations and business systems by identifying operational gaps, troubleshooting system exceptions, and assisting with training and process improvement efforts. This role works closely with warehouse operators, supervisors, and IT partners in a high-volume, deadline-driven distribution center environment.
The BSA is primarily responsible for proactively identifying new exceptions, uncovering training opportunities through direct engagement on the warehouse floor, and assisting with triage, root cause analysis, and resolution of system and data-related issues within the Irving DCC.
What will be my duties and responsibilities in this job?
Investigate, troubleshoot, and help resolve system and process exceptions impacting warehouse operations.
Perform hands-on root cause analysis of application, data, and process issues and assist with resolution or escalation as appropriate.
Act as a functional subject matter contributor within one assigned area of the supply chain warehouse environment (e.g., receiving, picking, packing, shipping, inventory).
Proactively engage with warehouse operators and supervisors to identify recurring issues, process gaps, and training opportunities.
Assist with documenting identified issues, standard operating procedures (SOPs), and recommended process improvements.
Support system testing activities, including test case execution, issue validation, and defect documentation.
Assist with identifying data issues and perform limited data research or correction activities in coordination with IT and business partners.
Track exceptions and issues through their lifecycle to ensure visibility, proper handoff, and timely resolution.
Support training efforts by helping identify learning needs, validating training content, and assisting with knowledge transfer.
Communicate effectively with operations staff, supervisors, and technology teams to relay findings, issues, and recommended actions.
Manage multiple concurrent tasks and priorities in a fast-paced operational environment.
What are the requirements needed for this position?
3+ years of experience in business systems analysis, operations support, or a related IT/business role.
2+ years of experience working directly with customers or internal operational users.
2+ years of exposure to ERP systems such as Oracle eBusiness Suite (EBS), NetSuite, or SAP.
2+ years of experience working in a large-scale, distributed business or system environment.
Basic to intermediate proficiency with SQL or T-SQL for data investigation and analysis.
Strong preference for experience in supply chain, warehouse operations, reverse logistics, or manufacturing environments.
Familiarity with Warehouse Management Systems (WMS), inventory, and order management concepts.
Experience using standard Microsoft Office tools (Excel, Word, PowerPoint, Visio) or equivalent.
Pay Range:
$64,900.00 - $108,200.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
The Business Systems Analyst (BSA) supports warehouse operations and business systems by identifying operational gaps, troubleshooting system exceptions, and assisting with training and process improvement efforts. This role works closely with warehouse operators, supervisors, and IT partners in a high-volume, deadline-driven distribution center environment.
The BSA is primarily responsible for proactively identifying new exceptions, uncovering training opportunities through direct engagement on the warehouse floor, and assisting with triage, root cause analysis, and resolution of system and data-related issues within the Irving DCC.
What will be my duties and responsibilities in this job?
Investigate, troubleshoot, and help resolve system and process exceptions impacting warehouse operations.
Perform hands-on root cause analysis of application, data, and process issues and assist with resolution or escalation as appropriate.
Act as a functional subject matter contributor within one assigned area of the supply chain warehouse environment (e.g., receiving, picking, packing, shipping, inventory).
Proactively engage with warehouse operators and supervisors to identify recurring issues, process gaps, and training opportunities.
Assist with documenting identified issues, standard operating procedures (SOPs), and recommended process improvements.
Support system testing activities, including test case execution, issue validation, and defect documentation.
Assist with identifying data issues and perform limited data research or correction activities in coordination with IT and business partners.
Track exceptions and issues through their lifecycle to ensure visibility, proper handoff, and timely resolution.
Support training efforts by helping identify learning needs, validating training content, and assisting with knowledge transfer.
Communicate effectively with operations staff, supervisors, and technology teams to relay findings, issues, and recommended actions.
Manage multiple concurrent tasks and priorities in a fast-paced operational environment.
What are the requirements needed for this position?
3+ years of experience in business systems analysis, operations support, or a related IT/business role.
2+ years of experience working directly with customers or internal operational users.
2+ years of exposure to ERP systems such as Oracle eBusiness Suite (EBS), NetSuite, or SAP.
2+ years of experience working in a large-scale, distributed business or system environment.
Basic to intermediate proficiency with SQL or T-SQL for data investigation and analysis.
Strong preference for experience in supply chain, warehouse operations, reverse logistics, or manufacturing environments.
Familiarity with Warehouse Management Systems (WMS), inventory, and order management concepts.
Experience using standard Microsoft Office tools (Excel, Word, PowerPoint, Visio) or equivalent.
Pay Range:
$64,900.00 - $108,200.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.