WiSER Communication Center Representative

The WISeR Communication Center Representative serves as the primary point of contact for providers, facilities, and internal partners seeking support with WISeR workflows. This role is responsible for delivering timely, professional, and empathetic customer service while assisting with prior authorization requests, case status inquiries, documentation intake, and portal navigation.

The ideal candidate is detail-oriented, calm under pressure, and committed to creating a positive customer experience while supporting compliance-driven healthcare processes.

Customer Support & Communication

Respond to inbound inquiries via phone, email, portal, and fax regarding WISeR cases and prior authorization requests.
Provide clear, courteous updates on case status, next steps, and estimated turnaround times.
Educate customers on submission options (portal, fax, alternate workflows) to help prevent delays in patient care.
De-escalate concerns professionally and route issues appropriately when escalation is needed.

Case & Workflow Support

Review incoming requests for completeness and accuracy.
Assist with documentation intake and routing to the appropriate WISeR queue.
Identify submission issues related to NPI, PTAN, UTN, or enrollment details and communicate corrective guidance.
Document all customer interactions accurately in internal systems.

Operational Coordination

Collaborate with WISeR clinical, admin, and management teams to support timely case resolution.
Escalate cases following established escalation guidelines when SLA or impact criteria are met.
Track follow-ups and ensure customers receive consistent and accurate information.

Quality & Compliance

Adhere to HIPAA and data privacy requirements when handling PHI and sensitive information.
Follow internal policies and standard operating procedures (SOPs).
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
Support maintenance of knowledge base articles and customer guidance materials.

Required Qualifications

High school diploma or equivalent required (Associate's or Bachelor's degree preferred).
13 years of customer service experience, preferably in healthcare, insurance, or revenue cycle environments.
Strong verbal and written communication skills.
Ability to manage multiple tasks in a fast-paced, metrics-driven environment.
High attention to detail and documentation accuracy.
Comfort working with portals, case management systems, and Microsoft Office tools.

Preferred Qualifications

Experience with prior authorization, utilization management, or medical review workflows.
Familiarity with Medicare Part A / Part B concepts.
Experience supporting providers or facilities in a healthcare operations setting.
Knowledge of HIPAA and handling of PHI.

Key Competencies

Exceptional customer service and empathy
Professional written and verbal communication
Problem-solving and critical thinking
Time management and organization
Compliance awareness
Team collaboration

Success Metrics

Customer satisfaction and response quality
Adherence to turnaround time standards
Accuracy of case documentation and routing
Appropriate escalation and follow-through
Positive feedback from internal and external partners

Work Environment

Remote
Healthcare operations setting with structured workflows
Regular collaboration with clinical and operational teams

What We Offer

Competitive hourly salary
Medical/Dental/Vision Insurance
Equipment provided
401k matching (up to 2%)
PTO: 80 hours accrued, annually
9 paid holidays
Tuition reimbursement
Professional growth and more!

Physical demands include regular eye-hand coordination and manual dexterity to operate office equipment, ability to perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. At times, team members are subject to sitting for prolonged periods. Infrequently, team members must be able to lift and move material weighing up to 20 lbs. Team members may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

","

WiSER Communication Center Representative

The WISeR Communication Center Representative serves as the primary point of contact for prov...","CorroHealth is hiring: Communication Center Representative (Hybrid) in Plano",[105],["B","3524861589"],"Work at CorroHealth","3 hours ago","/jobs/3524861589-corrohealth-is-hiring-communication-center-representative-hybrid-in-plano","CorroHealth is hiring: Communication Center Representative (Hybri...","Plano, TX, United States","/jobs?keyword=CorroHealth","/jobs?location=Plano%2C+TX%2C+United+States","/jobs?keyword=CorroHealth+is+hiring%3A+Communication+Center+Representative+%28Hybri...",{"_64":65,"_66":106,"_68":107,"_70":108,"_72":109},"Plano","Plano, TX, United States, 75086","TX","75086",["D",1777565764000],"WiSER Communication Center Representative

The WISeR Communication Center Representative serves as the primary point of contact for providers, facilities, and internal partners seeking support with WISeR workflows. This role is responsible for delivering timely, professional, and empathetic customer service while assisting with prior authorization requests, case status inquiries, documentation intake, and portal navigation.
The ideal candidate is detail-oriented, calm under pressure, and committed to creating a positive customer experience while supporting compliance-driven healthcare processes.
Customer Support & Communication

Respond to inbound inquiries via phone, email, portal, and fax regarding WISeR cases and prior authorization requests.
Provide clear, courteous updates on case status, next steps, and estimated turnaround times.
Educate customers on submission options (portal, fax, alternate workflows) to help prevent delays in patient care.
De-escalate concerns professionally and route issues appropriately when escalation is needed.
Case & Workflow Support

Review incoming requests for completeness and accuracy.
Assist with documentation intake and routing to the appropriate WISeR queue.
Identify submission issues related to NPI, PTAN, UTN, or enrollment details and communicate corrective guidance.
Document all customer interactions accurately in internal systems.
Operational Coordination

Collaborate with WISeR clinical, admin, and management teams to support timely case resolution.
Escalate cases following established escalation guidelines when SLA or impact criteria are met.
Track follow-ups and ensure customers receive consistent and accurate information.
Quality & Compliance

Adhere to HIPAA and data privacy requirements when handling PHI and sensitive information.
Follow internal policies and standard operating procedures (SOPs).
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
Support maintenance of knowledge base articles and customer guidance materials.
Required Qualifications

High school diploma or equivalent required (Associate's or Bachelor's degree preferred).
13 years of customer service experience, preferably in healthcare, insurance, or revenue cycle environments.
Strong verbal and written communication skills.
Ability to manage multiple tasks in a fast-paced, metrics-driven environment.
High attention to detail and documentation accuracy.
Comfort working with portals, case management systems, and Microsoft Office tools.
Preferred Qualifications

Experience with prior authorization, utilization management, or medical review workflows.
Familiarity with Medicare Part A / Part B concepts.
Experience supporting providers or facilities in a healthcare operations setting.
Knowledge of HIPAA and handling of PHI.
Key Competencies

Exceptional customer service and empathy
Professional written and verbal communication
Problem-solving and critical thinking
Time management and organization
Compliance awareness
Team collaboration
Success Metrics

Customer satisfaction and response quality
Adherence to turnaround time standards
Accuracy of case documentation and routing
Appropriate escalation and follow-through
Positive feedback from internal and external partners
Work Environment

Remote
Healthcare operations setting with structured workflows
Regular collaboration with clinical and operational teams
What We Offer

Competitive hourly salary
Medical/Dental/Vision Insurance
Equipment provided
401k matching (up to 2%)
PTO: 80 hours accrued, annually
9 paid holidays
Tuition reimbursement
Professional growth and more!
Physical demands include regular eye-hand coordination and manual dexterity to operate office equipment, ability to perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. At times, team members are subject to sitting for prolonged periods. Infrequently, team members must be able to lift and move material weighing up to 20 lbs. Team members may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

","WiSER Communication Center Representative

The WISeR Communication Center Representative serves as the primary point of contact for provide...",[116],["B","3521695505"],"/jobs/3521695505-corrohealth-is-hiring-communication-center-representative-hybrid-in-plano",{"_64":65,"_66":106,"_68":117,"_70":108,"_72":118},"Plano, TX, United States, 75093","75093",["D",1777262400000],"Checkers & Rally’s Drive-In Restaurants","Team Member-Franchise - 4085 - W. McKellips Rd - Mesa, AZ

Location: Mesa, AZ, US, 85201 The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whether they are acting as the \"Grill Guru\", the \"Fry Fanatic\", or \"Guest Service Specialist\", they are focused on hot, fresh, flavorful food, and creating happy guests.
","Team Member-Franchise - 4085 - W. McKellips Rd - Mesa, AZ

Location: Mesa, AZ, US, 85201 The Team Member delivers over the top guest experi...","Team Member-Franchise - W. McKellips Rd - Mesa, AZ (Mesa, AZ)",[132],["B","3523586151"],"Work at Checkers & Rally’s Drive-In Restaurants","/jobs/3523586151-team-member-franchise-w-mckellips-rd-mesa-az-mesa-az","Arizona City, AZ, United States","/jobs?keyword=Checkers+%26+Rally%E2%80%99s+Drive-In+Restaurants","/jobs?location=Arizona+City%2C+AZ%2C+United+States","/jobs?keyword=Team+Member-Franchise+-+W.+McKellips+Rd+-+Mesa%2C+AZ+%28Mesa%2C+AZ%29",{"_64":65,"_66":133,"_68":134,"_70":135,"_72":136},"Arizona City","Arizona City, AZ, United States, 85123","AZ","85123",1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Pay Rate: $18.00-18.50 Shift: Monday-Friday 7:00AM-4:30PM-OT as needed Location: Mesa, AZ 85201 Temp to Hire
Job Summary: The Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries and requests received via email, mail, fax, and other sources. Typical requests include: Questions and inquiries from citizens regarding...

","descriptionText","Affidavit Specialist inSync Staffing Affidavit Specialist Pay Rate: $18.00-18.50 Shift: Monday-Friday 7:00AM-4:30PM-OT as needed Location: Mesa, AZ 85201 Temp to Hire Job Summary: The Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries and requests received via email, mail, fax, and other sources. Typical requests include: Questions and inquiries from citizens regarding...","Affidavit Specialist

Pay Rate: $18.00-18.50 Shift: Monday-Friday 7:00AM-4:30PM-OT as needed Location: Mesa, AZ 85201 Temp to Hire
Job ...",[193],"salaryMin","salaryMax","salaryDescription","url","https://us.thebigjobsite.com/redirectfeedjob?jobid=6A93183D6D05DA2034112FD79A39EC66&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=CC01A6E7F43E066ACF340BAECB72CDC7","companyDescription","companyWebsite","isManualPosted","costPerClick",0.16,"/jobs/3532820993-affidavit-specialist","fullUrl","https://www.mediabistro.com/jobs/3532820993-affidavit-specialist","strippedDescription","Affidavit SpecialistPay Rate: $18.00-18.50 Shift: Monday-Friday 7:00AM-4:30PM-OT as needed Location: Mesa, AZ 85201 Temp to HireJob Summary: The Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries and requests received via email, mail, fax, and other sources. 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Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png","Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","imageAlt","Media roles infographic","The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. 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