Client Service Representative
VCA Animal Hospitals, Waukesha, WI, United States
Client Service Representative (CSR)
We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.
Key Responsibilities:
Provide exceptional customer service in person, over the phone, and via email.
Schedule appointments, manage patient check-ins/check-outs, and process payments.
Educate clients on hospital services, wellness plans, and pet care.
Maintain accurate patient records and handle administrative tasks efficiently.
Assist in handling client concerns with professionalism and empathy.
Work collaboratively with veterinary teams to ensure smooth hospital operations.
Qualifications & Skills:
Previous experience in a customer service or veterinary setting preferred.
Strong communication and interpersonal skills.
Proficiency with computer systems and scheduling software.
Passion for animals and a commitment to client education.
Schedule: Full-time with rotating Saturdays.
Benefits of joining the VCA Aurora Team!
Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Free mental wellness subscriptions
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance included
Paid parental leave
Paid vacation and sick time
401(k) with corporate match
Join Our Team!
If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA team and help us provide outstanding veterinary care to our community.
We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.
Key Responsibilities:
Provide exceptional customer service in person, over the phone, and via email.
Schedule appointments, manage patient check-ins/check-outs, and process payments.
Educate clients on hospital services, wellness plans, and pet care.
Maintain accurate patient records and handle administrative tasks efficiently.
Assist in handling client concerns with professionalism and empathy.
Work collaboratively with veterinary teams to ensure smooth hospital operations.
Qualifications & Skills:
Previous experience in a customer service or veterinary setting preferred.
Strong communication and interpersonal skills.
Proficiency with computer systems and scheduling software.
Passion for animals and a commitment to client education.
Schedule: Full-time with rotating Saturdays.
Benefits of joining the VCA Aurora Team!
Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Free mental wellness subscriptions
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance included
Paid parental leave
Paid vacation and sick time
401(k) with corporate match
Join Our Team!
If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA team and help us provide outstanding veterinary care to our community.