Member Support Expert
Excel Fitness, Austin, TX, United States
Member Support Expert
Job Category: Operations Requisition Number: MEMBE003003
Posted: September 30, 2025
Full-Time On-site Member Support Center - TX Austin, TX 78758, USA
Job Details
Description
Position Type: Full Time position Department: Member Support Center (Call Center) Compensation: $15.00 per hour
*This is an in-office position, not a remote position*
Applicants selected for this position must be able to attend our 2-week paid training class from 9am-6pm CT Monday through Friday at the designated start date.
Day in the life: After completing a two-week paid training, you'll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you'll help maintain department inboxes and monitor call volume as needed.
Who are we looking for? Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old.
Perks of Joining Our Team:
Flexible Scheduling
Free Planet Fitness Black Card membership
On-site gym with massage chairs
Health/Dental/Vision benefits for Full Time employees
PTO plan for Full Time employees
Up to 40 hours of Personal Time for full and part time employees
Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Qualifications
Education
Preferred
High School or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Operations Requisition Number: MEMBE003003
Posted: September 30, 2025
Full-Time On-site Member Support Center - TX Austin, TX 78758, USA
Job Details
Description
Position Type: Full Time position Department: Member Support Center (Call Center) Compensation: $15.00 per hour
*This is an in-office position, not a remote position*
Applicants selected for this position must be able to attend our 2-week paid training class from 9am-6pm CT Monday through Friday at the designated start date.
Day in the life: After completing a two-week paid training, you'll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you'll help maintain department inboxes and monitor call volume as needed.
Who are we looking for? Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old.
Perks of Joining Our Team:
Flexible Scheduling
Free Planet Fitness Black Card membership
On-site gym with massage chairs
Health/Dental/Vision benefits for Full Time employees
PTO plan for Full Time employees
Up to 40 hours of Personal Time for full and part time employees
Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Qualifications
Education
Preferred
High School or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.