Care Experience Manager
Aveanna Healthcare LLC, Norristown, PA, United States
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a
Care Experience Manager (CEM) , you\u2019ll play a vital role in supporting both our clients and caregivers \u2014 making a meaningful impact every single day.
Why You\u2019ll Love This Role
No hands-on clinical work required
\u2013 focus on coordination and communication
Be part of a purpose-driven team
that\u2019s passionate about making a difference
Opportunities for advancement
and career growth
Build lasting relationships
with families and caregivers
Make an impact
in your community
What You\u2019ll Do
Act as the
main point of contact
for clients and caregivers, ensuring consistent communication and a high level of satisfaction
Manage caregiver schedules to ensure the right match of skills and availability
Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
Maintain accurate and up-to-date records, schedules, and reports
Participate in the on-call rotation \u2014\u00a0phone support only,
and paid
Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
Handle problem-solving with professionalism and empathy \u2014 turning challenges into opportunities
Manage performance and support the retention of caregivers through engagement and timely feedback
Phone-based on call after hours support - paid!
What We\u2019re Looking For
Bachelor\u2019s degree required
2+ years of experience in sales, customer service, or a fast-paced office environment
Strong organizational and time management skills
Excellent communication, relationship-building, and problem-solving skills
Comfortable using MS Office and learning new systems quickly
Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
Thrive in fast-paced environments
Are proactive, adaptable, and solution-oriented
Genuinely enjoy helping others
Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters \u2014 and where you\u2019re supported to grow both professionally and personally \u2014
we want to hear from you!
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a
Care Experience Manager (CEM) , you\u2019ll play a vital role in supporting both our clients and caregivers \u2014 making a meaningful impact every single day.
Why You\u2019ll Love This Role
No hands-on clinical work required
\u2013 focus on coordination and communication
Be part of a purpose-driven team
that\u2019s passionate about making a difference
Opportunities for advancement
and career growth
Build lasting relationships
with families and caregivers
Make an impact
in your community
What You\u2019ll Do
Act as the
main point of contact
for clients and caregivers, ensuring consistent communication and a high level of satisfaction
Manage caregiver schedules to ensure the right match of skills and availability
Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
Maintain accurate and up-to-date records, schedules, and reports
Participate in the on-call rotation \u2014\u00a0phone support only,
and paid
Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
Handle problem-solving with professionalism and empathy \u2014 turning challenges into opportunities
Manage performance and support the retention of caregivers through engagement and timely feedback
Phone-based on call after hours support - paid!
What We\u2019re Looking For
Bachelor\u2019s degree required
2+ years of experience in sales, customer service, or a fast-paced office environment
Strong organizational and time management skills
Excellent communication, relationship-building, and problem-solving skills
Comfortable using MS Office and learning new systems quickly
Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
Thrive in fast-paced environments
Are proactive, adaptable, and solution-oriented
Genuinely enjoy helping others
Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters \u2014 and where you\u2019re supported to grow both professionally and personally \u2014
we want to hear from you!