Caller - Donor Operations
Crista Senior Living, Seattle, WA, United States
Caller for Donor Operations Team
Position at CRISTA Resources Location: Shoreline, WA Employment Status: Part Time Schedule: Weekends and Evenings as needed Compensation: $17.13 - $25.75, DOE Benefit Highlights: Retirement Plans, Sick Leave
CRISTA Ministries ("CRISTA") is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23). CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians. CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern's relief and development efforts around the globe; from CRISTA Media's stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King's Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ.
POSITION SUMMARY The Caller on the Donor Operations team is a part-time role responsible for making outbound calls to donors after radio fundraiser events to express appreciation for recent contributions. The caller will also gather prayer requests from donors and pray with them over the phone. The goal of this role is to strengthen the relationships donors have with CRISTA and provide positive personal experiences to donors.
ESSENTIAL FUNCTIONS (General overview and may include all details of responsibilities)
Make outbound phone calls to thank donors for recent contributions
Deliver a warm, professional, and personalized message aligned with organizational talking points
Leave voicemail messages when direct contact is not made, following approved scripts
Accurately document call outcomes, notes, and feedback in the tracking system
Answer basic questions about the ministry, event, or program, escalating complex inquiries as needed
Always represent the organization positively and professionally
Maintain confidentiality of donor and organizational information
Meet call volume, quality standards and timeline established by the team lead
Perform other duties as assigned
Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). ESSENTIAL QUALIFICATIONS CHRIST CENTERED
Belief that Jesus Christ is Lord and Savior.
Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
Prayerfully seeks God's will in their own lives and in their ministry at CRISTA.
Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
Affirms, aligns with and supports CRISTA's Statement of Faith and Christian Community Representative Statement (CCC).
Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
Demonstrates the values of a CRISTA leader.
EDUCATION
High School or GED.
EXPERIENCE
Previous customer service, call center, or donor relations experience
Experience in nonprofit and/or fundraising settings
SOFTWARE / EQUIPMENT KNOWLEDGE
Microsoft Suite (Excel, Word, Outlook)
Office 365 (Sharepoint)
Basic computer skills and familiarity with data entry
Using a smartphone to make outbound calls
OTHER CONSIDERATIONS
Strong verbal communication and interpersonal skills
Comfortable speaking on the phone with a variety of audiences
Friendly, courteous, and empathetic demeanor
Ability to follow scripts while sounding natural and conversational
Strong attention to detail and accuracy in documentation
Ability to pass background checks relating to DSHS Secretary's List of Crimes and Negative Actions. ( WAC 388-113 ).
STATEMENT OF NONDISCRIMINATION CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King's Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA's religious beliefs. CRISTA's employees must agree with and support without reservation CRISTA's Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA's Christian Community Policy. Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA's Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God's creation.
Position at CRISTA Resources Location: Shoreline, WA Employment Status: Part Time Schedule: Weekends and Evenings as needed Compensation: $17.13 - $25.75, DOE Benefit Highlights: Retirement Plans, Sick Leave
CRISTA Ministries ("CRISTA") is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23). CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians. CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern's relief and development efforts around the globe; from CRISTA Media's stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King's Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ.
POSITION SUMMARY The Caller on the Donor Operations team is a part-time role responsible for making outbound calls to donors after radio fundraiser events to express appreciation for recent contributions. The caller will also gather prayer requests from donors and pray with them over the phone. The goal of this role is to strengthen the relationships donors have with CRISTA and provide positive personal experiences to donors.
ESSENTIAL FUNCTIONS (General overview and may include all details of responsibilities)
Make outbound phone calls to thank donors for recent contributions
Deliver a warm, professional, and personalized message aligned with organizational talking points
Leave voicemail messages when direct contact is not made, following approved scripts
Accurately document call outcomes, notes, and feedback in the tracking system
Answer basic questions about the ministry, event, or program, escalating complex inquiries as needed
Always represent the organization positively and professionally
Maintain confidentiality of donor and organizational information
Meet call volume, quality standards and timeline established by the team lead
Perform other duties as assigned
Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). ESSENTIAL QUALIFICATIONS CHRIST CENTERED
Belief that Jesus Christ is Lord and Savior.
Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
Prayerfully seeks God's will in their own lives and in their ministry at CRISTA.
Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
Affirms, aligns with and supports CRISTA's Statement of Faith and Christian Community Representative Statement (CCC).
Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
Demonstrates the values of a CRISTA leader.
EDUCATION
High School or GED.
EXPERIENCE
Previous customer service, call center, or donor relations experience
Experience in nonprofit and/or fundraising settings
SOFTWARE / EQUIPMENT KNOWLEDGE
Microsoft Suite (Excel, Word, Outlook)
Office 365 (Sharepoint)
Basic computer skills and familiarity with data entry
Using a smartphone to make outbound calls
OTHER CONSIDERATIONS
Strong verbal communication and interpersonal skills
Comfortable speaking on the phone with a variety of audiences
Friendly, courteous, and empathetic demeanor
Ability to follow scripts while sounding natural and conversational
Strong attention to detail and accuracy in documentation
Ability to pass background checks relating to DSHS Secretary's List of Crimes and Negative Actions. ( WAC 388-113 ).
STATEMENT OF NONDISCRIMINATION CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King's Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA's religious beliefs. CRISTA's employees must agree with and support without reservation CRISTA's Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA's Christian Community Policy. Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA's Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God's creation.