Customer Service Rep
Abacus Corporation, Norfolk, VA, United States
Customer Service Representative (Event Assignment)
5-day temporary assignment June 19th - June 24th, including 1 mandatory training day
Position Summary:
We are seeking friendly, dependable Customer Service Representatives to support attendees during a multi-day event. Representatives will serve as a primary point of contact for guests, providing information, directions, and assistance while ensuring a smooth and positive event experience. This role also includes handling payments, operating a computerized cash terminal, and completing required reports.
Key Responsibilities:
Greet and assist event attendees in a courteous and professional manner
Provide accurate information about the event, schedules, locations, and services
Give clear directions and help guide attendees throughout the event space
Collect fees and payments using a computerized cash terminal
Generate and distribute receipts for transactions
Accurately report and reconcile fees collected at assigned intervals
Monitor for and promptly report emergencies to appropriate personnel
Complete accident and incident reports as required
Follow all event policies, procedures, and training guidelines
Required Qualifications:
Strong customer service and communication skills
Ability to handle cash and electronic payments accurately
Basic computer skills and comfort using point-of-sale systems
Attention to detail and ability to complete reports accurately
Ability to remain calm and professional in high-traffic or fast-paced environments
Reliable attendance for all scheduled days, including the training day
Preferred Qualifications:
Previous customer service, cashier, or event staffing experience
Experience working with the public in a customer-facing role
Work Environment & Schedule:
Temporary, event-based assignment
May require standing for extended periods
Must be available for the full 5-day assignment, including training
5-day temporary assignment June 19th - June 24th, including 1 mandatory training day
Position Summary:
We are seeking friendly, dependable Customer Service Representatives to support attendees during a multi-day event. Representatives will serve as a primary point of contact for guests, providing information, directions, and assistance while ensuring a smooth and positive event experience. This role also includes handling payments, operating a computerized cash terminal, and completing required reports.
Key Responsibilities:
Greet and assist event attendees in a courteous and professional manner
Provide accurate information about the event, schedules, locations, and services
Give clear directions and help guide attendees throughout the event space
Collect fees and payments using a computerized cash terminal
Generate and distribute receipts for transactions
Accurately report and reconcile fees collected at assigned intervals
Monitor for and promptly report emergencies to appropriate personnel
Complete accident and incident reports as required
Follow all event policies, procedures, and training guidelines
Required Qualifications:
Strong customer service and communication skills
Ability to handle cash and electronic payments accurately
Basic computer skills and comfort using point-of-sale systems
Attention to detail and ability to complete reports accurately
Ability to remain calm and professional in high-traffic or fast-paced environments
Reliable attendance for all scheduled days, including the training day
Preferred Qualifications:
Previous customer service, cashier, or event staffing experience
Experience working with the public in a customer-facing role
Work Environment & Schedule:
Temporary, event-based assignment
May require standing for extended periods
Must be available for the full 5-day assignment, including training