Accident Management Center Team Lead
General Services Administration, Tacoma, WA, United States
Job Title
Accident Management Center Team Lead
Locations
This position can be located in any of the following locations: Washington, DC; San Francisco, CA; Lakewood, CO; Atlanta, GA; Chicago, IL; Boston, MA; Kansas City, MO; New York, NY; Philadelphia, PA; Fort Worth, TX; Tacoma, WA; Anchorage, AK; Fairbanks, AK; Fort Walton Beach, FL; Honolulu, HI; Louisville, KY; Baltimore, MD; Overland, MO; Bismarck, ND; Oklahoma City, OK; Dayton, OH; Guaynabo, PR; El Paso, TX; Ogden, UT; Camp Lejeune, NC; Hagatna, GU; New Cumberland, PA; Charleston, SC; Richmond, VA; Vandenberg AFB, CA; Fort Benning, GA; Monterey Park, CA; Hartford, CT; Cocoa, FL; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN; Manchester NH; and Fort Bragg, NC.
About the Role
The Federal Acquisition Service (FAS), Office of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA) provides executive leadership, strategic direction, and oversight of GSA's fleet management programs for the federal government.
Duties
As an Accident Management Center (AMC) Team Lead, you will be responsible for performing the following duties:
Serve as a team leader for a group of subordinate transportation operations specialists and/or support personnel. Provides leadership in overseeing on-site activities and subordinate associates.
Coordinate crash and accident reporting, commercial repairs, and resolution of third-party claims involving GSA fleet vehicles. Provides support to FAS customers through a national accident reporting and control system.
Evaluate the efficiency and effectiveness of the AMC operations, with emphasis on the quality and timeliness of support provided through a nationwide reporting system and optimal efficiencies in the collision repair area.
Serve as the primary point-of-contact for the AMC function and exercises independent judgment to provide and gather factual and procedural information and data; answers questions from Fleet personnel, customers, and vendors; identifies problem area/customer complaints and monitors and coordinates the processing of accident reports and third-party claims.
Review commercial shop estimates to determine the cost effectiveness of the work proposed to be performed. Ensures that all repair estimates from GSA vendors are in accordance with industry standards. Compares commercial shop estimates cost required to return vehicle to operating condition and authorizes repairs up to the authorized procurement level. Negotiates best prices with open market vendors for vehicle repair services and supplies.
Accident Management Center Team Lead
Locations
This position can be located in any of the following locations: Washington, DC; San Francisco, CA; Lakewood, CO; Atlanta, GA; Chicago, IL; Boston, MA; Kansas City, MO; New York, NY; Philadelphia, PA; Fort Worth, TX; Tacoma, WA; Anchorage, AK; Fairbanks, AK; Fort Walton Beach, FL; Honolulu, HI; Louisville, KY; Baltimore, MD; Overland, MO; Bismarck, ND; Oklahoma City, OK; Dayton, OH; Guaynabo, PR; El Paso, TX; Ogden, UT; Camp Lejeune, NC; Hagatna, GU; New Cumberland, PA; Charleston, SC; Richmond, VA; Vandenberg AFB, CA; Fort Benning, GA; Monterey Park, CA; Hartford, CT; Cocoa, FL; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN; Manchester NH; and Fort Bragg, NC.
About the Role
The Federal Acquisition Service (FAS), Office of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA) provides executive leadership, strategic direction, and oversight of GSA's fleet management programs for the federal government.
Duties
As an Accident Management Center (AMC) Team Lead, you will be responsible for performing the following duties:
Serve as a team leader for a group of subordinate transportation operations specialists and/or support personnel. Provides leadership in overseeing on-site activities and subordinate associates.
Coordinate crash and accident reporting, commercial repairs, and resolution of third-party claims involving GSA fleet vehicles. Provides support to FAS customers through a national accident reporting and control system.
Evaluate the efficiency and effectiveness of the AMC operations, with emphasis on the quality and timeliness of support provided through a nationwide reporting system and optimal efficiencies in the collision repair area.
Serve as the primary point-of-contact for the AMC function and exercises independent judgment to provide and gather factual and procedural information and data; answers questions from Fleet personnel, customers, and vendors; identifies problem area/customer complaints and monitors and coordinates the processing of accident reports and third-party claims.
Review commercial shop estimates to determine the cost effectiveness of the work proposed to be performed. Ensures that all repair estimates from GSA vendors are in accordance with industry standards. Compares commercial shop estimates cost required to return vehicle to operating condition and authorizes repairs up to the authorized procurement level. Negotiates best prices with open market vendors for vehicle repair services and supplies.