PBX Operator
Vacatia, Las Vegas, NV, United States
Now Hiring: PBX Operator | Join Our Resort Team at The Grandview Resort!
Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, we'd love to meet you!
We're currently seeking a PBX Operator to join our resort team. In this role, you'll serve as the communication hub of the propertyensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.
Location: 9940 S Las Vegas Blvd, Las Vegas, NV 89183
Pay Rate: $16/hr
What You'll Do:
Answer and direct incoming calls in a timely, professional, and friendly manner
Assist guests with questions about resort amenities, services, and facilities
Route calls accurately to guest rooms or appropriate departments
Respond to guest requests quickly and ensure follow-through
Set up and manage guest wake-up calls
Monitor emergency calls and notify appropriate teams immediately
Support engineering dispatch and coordinate service requests
Distribute incoming faxes to the appropriate departments
Report maintenance issues, safety concerns, or suspicious activity
Maintain a positive, cheerful, and professional tone in all interactions
Deliver outstanding customer care with every guest interaction
Support overall resort operations and complete additional duties as assigned
What We're Looking For:
1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)
Strong communication skills with a professional phone presence
Ability to multitask and manage multiple calls and priorities efficiently
Strong problem-solving skills and attention to detail
Basic computer proficiency and ability to learn phone and property systems
Bilingual skills are a plus
Dependable, punctual, and able to work independently
High School diploma or GED required
Availability to work evenings, weekends, and holidays
Why Join Us?
Be the voice of the resort and make a direct impact on the guest experience
Work in a professional, team-oriented hospitality environment
Gain valuable experience in resort operations and guest communications
Be part of a supportive team focused on service excellence
Ready to be the voice that keeps our resort connected? Apply today and start your hospitality journey with us!
Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, we'd love to meet you!
We're currently seeking a PBX Operator to join our resort team. In this role, you'll serve as the communication hub of the propertyensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.
Location: 9940 S Las Vegas Blvd, Las Vegas, NV 89183
Pay Rate: $16/hr
What You'll Do:
Answer and direct incoming calls in a timely, professional, and friendly manner
Assist guests with questions about resort amenities, services, and facilities
Route calls accurately to guest rooms or appropriate departments
Respond to guest requests quickly and ensure follow-through
Set up and manage guest wake-up calls
Monitor emergency calls and notify appropriate teams immediately
Support engineering dispatch and coordinate service requests
Distribute incoming faxes to the appropriate departments
Report maintenance issues, safety concerns, or suspicious activity
Maintain a positive, cheerful, and professional tone in all interactions
Deliver outstanding customer care with every guest interaction
Support overall resort operations and complete additional duties as assigned
What We're Looking For:
1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)
Strong communication skills with a professional phone presence
Ability to multitask and manage multiple calls and priorities efficiently
Strong problem-solving skills and attention to detail
Basic computer proficiency and ability to learn phone and property systems
Bilingual skills are a plus
Dependable, punctual, and able to work independently
High School diploma or GED required
Availability to work evenings, weekends, and holidays
Why Join Us?
Be the voice of the resort and make a direct impact on the guest experience
Work in a professional, team-oriented hospitality environment
Gain valuable experience in resort operations and guest communications
Be part of a supportive team focused on service excellence
Ready to be the voice that keeps our resort connected? Apply today and start your hospitality journey with us!