Administrative - Customer Service Representative
Staffmax Healthcare, Beverly Hills, CA, United States
Administrative - Customer Service Representative
Experience with medical insurance, referral processes, and benefit plans 6+ months recent experience working in an outpatient clinic or medical office setting Ability to read, understand, and respond to detailed oral and written instructions 2+ years' recent experience working as a Patient Service Representative Experience with CS-Link/Epic Understanding of medical terminology Covid Vaccinations & Booster required
Job Duties:
Primary point of contact for patient relations in person and by phone
Greet patients and assist in resolving patient concerns and escalating as appropriate
Check patients in/out and collect co-payments, give receipts, and reconcile payments
Verify patient demographics and insurance information in CS-Link/Epic
Schedule appointments and complete patient registration
Process and track referrals and authorizations for various insurance types
Handle patient/provider correspondence
Explains polices, procedures, or services to patients
Sanitize workspace using provided supplies and following department guidelines
Experience with medical insurance, referral processes, and benefit plans 6+ months recent experience working in an outpatient clinic or medical office setting Ability to read, understand, and respond to detailed oral and written instructions 2+ years' recent experience working as a Patient Service Representative Experience with CS-Link/Epic Understanding of medical terminology Covid Vaccinations & Booster required
Job Duties:
Primary point of contact for patient relations in person and by phone
Greet patients and assist in resolving patient concerns and escalating as appropriate
Check patients in/out and collect co-payments, give receipts, and reconcile payments
Verify patient demographics and insurance information in CS-Link/Epic
Schedule appointments and complete patient registration
Process and track referrals and authorizations for various insurance types
Handle patient/provider correspondence
Explains polices, procedures, or services to patients
Sanitize workspace using provided supplies and following department guidelines