Sr Customer Service Representative
Thermo Fisher, Logan, UT, United States
Senior Customer Service Representative
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
Minimum 2 years of customer service experience in a shared service center, multinational, or office environment
Preferred Fields of Study: Business Administration, Science, or related field
Strong written and verbal communication skills in English; additional language proficiency may be required
Demonstrated proficiency in Microsoft Office applications
Experience with ERP systems and CRM platforms preferred
Excellent problem-solving abilities and attention to detail
Strong organizational skills with ability to prioritize multiple tasks effectively
Initiative-taking with a positive, collaborative mindset
Ability to handle complex customer requirements and manage escalations professionally
Consistent record of meeting performance metrics and service level agreements
Capacity to work independently and handle ambiguous situations
Ability to develop and maintain effective relationships with internal and external stakeholders
Demonstrated judgment and diplomacy in customer interactions
Willingness to participate in cross-training and support activities as needed
Experience in data accuracy and quality control
Ability to work in a standard office environment with regular computer use
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
Minimum 2 years of customer service experience in a shared service center, multinational, or office environment
Preferred Fields of Study: Business Administration, Science, or related field
Strong written and verbal communication skills in English; additional language proficiency may be required
Demonstrated proficiency in Microsoft Office applications
Experience with ERP systems and CRM platforms preferred
Excellent problem-solving abilities and attention to detail
Strong organizational skills with ability to prioritize multiple tasks effectively
Initiative-taking with a positive, collaborative mindset
Ability to handle complex customer requirements and manage escalations professionally
Consistent record of meeting performance metrics and service level agreements
Capacity to work independently and handle ambiguous situations
Ability to develop and maintain effective relationships with internal and external stakeholders
Demonstrated judgment and diplomacy in customer interactions
Willingness to participate in cross-training and support activities as needed
Experience in data accuracy and quality control
Ability to work in a standard office environment with regular computer use