Assistant General Manager of Events

Position Title: Assistant General Manager of Events
Salary:

100,000-105,000
Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary
The Assistant General Manager (AGM) is a senior leader and key partner to the General Manager, responsible for driving execution, accountability, and alignment across the Events & Catering department. This role serves as the bridge between strategy and day-to-day operations, ensuring that departmental priorities translate into consistent, high-quality results across both planning and execution. The AGM directly oversees the Senior Planning Manager and the Senior Operations Manager, ensuring both functions operate cohesively to deliver exceptional event experiences. This role requires exceptional attention to detail, strong operational discipline, and a deep commitment to hospitality. The AGM is expected to anticipate needs, identify gaps before they impact execution, and continuously elevate both the guest experience and internal processes through innovation and thoughtful leadership.
Core Responsibilities
1. Department Leadership, Execution & Hospitality Excellence
Partner with the General Manager to operationalize departmental strategy, service model, and long-term vision
Champion a culture of hospitality that prioritizes client experience, responsiveness, and service consistency across all events
Maintain full visibility across the event lifecycle, ensuring seamless execution from planning through post-event follow-up
Lead by example in delivering a high-touch, hospitality-driven experience for clients and internal stakeholders
Step in to support or lead high-profile, complex, or sensitive events to ensure exceptional outcomes

2. Leadership Oversight & Team Accountability § Directly manage:
Senior Manager, Events & Catering Planning § Senior Operations Manager
Set clear expectations and hold leaders accountable for execution, service standards, and team performance
Coach and develop leaders to strengthen both operational excellence and hospitality mindset within their teams
Foster a culture of ownership, collaboration, innovation, and continuous improvement
Partner on hiring, organizational design, succession planning, and performance management

3. Operational Excellence & Quality Control
Ensure consistent execution of Events & Catering standards, SOPs, and service expectations
Maintain a high bar for detail, ensuring planning accuracy translates flawlessly into operational delivery
Monitor performance through audits, reporting, and in-field observation
Identify breakdowns in workflow, communication, or execution and implement timely corrective actions
Reinforce disciplined planning, organization, and follow-through across all roles

4. Innovation & Continuous Improvement
Drive innovation across planning and operations to enhance efficiency, scalability, and the overall client experience
Identify opportunities to improve workflows, tools, and service delivery models
Partner with leadership to pilot new ideas, offerings, or service enhancements
Encourage creative problem-solving and forward-thinking approaches within the team
Continuously evaluate processes and implement improvements that elevate both execution and experience
Additional Responsibilities
5. Business Performance & Financial Oversight
Support the General Manager in achieving financial targets, including revenue growth, labor management, and cost control
Oversee staffing strategies, scheduling efficiency, and resource allocation
Monitor key performance metrics and use data to inform decision-making
Ensure operational decisions balance financial responsibility with hospitality and service excellence

6. Cross-Functional Leadership
Serve as the primary connector between Planning, Operations, Culinary, and other internal partners
Ensure alignment on event expectations, timelines, and execution strategies
Proactively resolve cross-functional challenges that may impact delivery or client satisfaction
Strengthen communication and collaboration across teams

7. Client Experience & Escalation
Maintain a consistently high standard of hospitality across all client interactions
Act as the escalation point for complex or high-impact client issues
Ensure all challenges are resolved quickly, professionally, and with a solutionsoriented approach
Support VIP and high-visibility events to ensure exceptional service delivery

8. Process Discipline & Organizational Standards
Ensure adoption and consistency of SOPs, tools, and planning frameworks
Drive accountability around timelines, documentation, and communication standards
Identify inefficiencies and implement scalable, sustainable solutions
Maintain structure and organization across a fast-paced, multi-event environment
Key Competencies
Hospitality Mindset: Deep commitment to delivering exceptional client and guest experiences
Attention to Detail: High level of precision and ability to catch issues before they impact execution
Operational Leadership: Strong understanding of both planning and event execution
Innovation & Problem Solving: Continuously seeks better, smarter ways to operate and deliver service
Accountability: Sets high standards and consistently follows through
Communication: Clear, direct, and effective across all levels
Organization & Prioritization: Manages complexity while maintaining focus on critical details
Apply to Bon Appetit today!
Bon Appetit is a member of Compass Group USA.
Click here to Learn More about the Compass Story
Associates at

Bon Appetit

are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,

click here

or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:

https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
Req ID:

1526976
Bon Appetit
BRYAN GONI