Customer Service Associate (Columbus)
Opensity Solutions, Columbus, OH, United States
Job Description
A Service Specialist – FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique and client facing position allows the employee to support multiple Opensity accounts in the local market.
Essential Job Responsibilities
Mail Services
includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services
includes accurately producing copy, print, and scan projects per written instructions
Reception
includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services
includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed
Floor Coordination
includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services
may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
Flexibility
of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.
Qualifications & Requirements
High School Diploma or GED
1+ years’ work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time
Must be able to work all shifts between 8:00 am and 6:00 pm, Monday - Friday including 8:00 am - 5:00 pm, 8:30 am - 5:30 pm and 9:00 am - 6:00 pm.
This is a full time position (40 hours per week)
The Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
A Service Specialist – FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique and client facing position allows the employee to support multiple Opensity accounts in the local market.
Essential Job Responsibilities
Mail Services
includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services
includes accurately producing copy, print, and scan projects per written instructions
Reception
includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services
includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed
Floor Coordination
includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services
may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
Flexibility
of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.
Qualifications & Requirements
High School Diploma or GED
1+ years’ work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time
Must be able to work all shifts between 8:00 am and 6:00 pm, Monday - Friday including 8:00 am - 5:00 pm, 8:30 am - 5:30 pm and 9:00 am - 6:00 pm.
This is a full time position (40 hours per week)
The Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.