Secret IT Support Technician
Insight Global, New Bedford, MA, United States
This role supports the Base Line IT Program at Hanscom AFB by ensuring servers, workstations, peripherals, communications devices, operating systems, and application software are properly configured and maintained for network operations. The position serves as the primary system troubleshooter, performing routine maintenance, backups, software updates, and security patching in accordance with Air Force and AFNOSC guidance. Responsibilities include implementing and enforcing Air Force IA policies, developing and maintaining system accreditation and C&A documentation, coordinating with the installation WCSO on network security, and reporting IA incidents or vulnerabilities. The role also manages software license compliance, inventories, and audits, ensuring all software is authorized, licensed, tracked, and compliant with government, Air Force, and local policies.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years experience in provide IT systems technical support. HS diploma or GED. Must be Security+ certified. Experience with Windows Desktop Operating Systems and Microsoft Office. Familiar with computer hardware and peripheral devices for identification and tracking purposes. Able to resolve issues quickly and efficiently. Must have strong customer service and communication skills. Must be a US citizen and hold a current Secret clearance.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years experience in provide IT systems technical support. HS diploma or GED. Must be Security+ certified. Experience with Windows Desktop Operating Systems and Microsoft Office. Familiar with computer hardware and peripheral devices for identification and tracking purposes. Able to resolve issues quickly and efficiently. Must have strong customer service and communication skills. Must be a US citizen and hold a current Secret clearance.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.