Hybrid Director, Customer Experience & Transformation

GRAIL in Durham, North Carolina is seeking a Director of Customer Service to provide strategic leadership for the customer service organization. This role involves managing multiple teams to enhance customer loyalty, retention, and satisfaction while aligning strategies with corporate objectives. Candidates should possess 12+ years of customer service experience, with strong leadership abilities and a strategic mindset. The position allows for flexibility, with a minimum of 40% on-site work required.
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