Director of Operations - Providence, RI
Tier1usa, Providence, RI, United States
Compensation $100,000.00 - $130,000.00/year
What's in it for you?
Hiring immediately!
Paid training
The following programs are available to help support you, free of charge.
Health Coaching & Resources: One-on-one health coaching is available to all employees, whether you choose to enroll in LAZ Benefits or not.
Employee Assistance Program (EAP): You and eligible members of your household have 24/7 access to confidential counseling.
Additional Benefits:
401(k) with Employer Match
LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we’re the experts!
The Spirit of the Position:
The Director of Operations supports the General Manager with complete oversight for financial, operational, safety and service success within the Rhode Island market. The Director of Operations is directly responsible for all operational aspects in the market with oversight from the General Manager.
Compensation is commensurate with experience in the beginning.
Principal Job Duties
Ensuring increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives aligned with the expectations of our various clients.
Assist with business development, proposals, presentations, and transitions for new locations.
Assist in driving engagement initiatives within assigned portfolio.
Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.
Identify high potential employees to support the organization’s continued growth.
Responsible for planning and executing the opening of new locations within their assigned portfolio.
Prepare budgets and conduct monthly reviews of profit/loss by location within the assigned portfolio.
Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and our clients.
Produce daily, weekly, monthly, and annual financial and operational reports as required.
Manage, plan, schedule, train, and direct the activities of Area Managers, Facilities Managers, and Assistant Managers, ensuring compliance with Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups impacted by the operations of the assigned portfolio.
Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.
Participate in labor contract management if applicable to the assigned portfolio.
Monitor, review, and analyze market rate structures.
Complete additional related duties as assigned.
People
Ensure daily stand-up meetings and resume meetings scheduled by clients are attended by Area Managers, Hospitality Managers, or Assistant Hospitality Managers.
Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift through Hospitality Managers, Assistant Hospitality Managers, Supervisors, or Shift Leads.
Assist with management and development of Hotel teams to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.
Identify high potential employees to support the organization’s continued growth, both within your region and outside.
Actively participate in the recruiting and onboarding process for all Hospitality accounts.
Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
Process and resolve any and all safety concerns within Hospitality accounts, using the National Safety & Training Manager, Hospitality as a resource where needed.
Manage, plan, schedule, train, and direct the activities of the Hospitality silo within the market.
Product
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
Responsible for cultivating client relationships and business retention.
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and our clients.
Responsible for planning and executing the opening of all new hospitality locations within the market.
Participate in all proposals, underwriting, and presentations for hospitality-related business development within the market.
Prepare, review, and submit parking agreements within the market to the General Manager for completion.
Profit
Ensure claims and safety-related training, prevention initiatives, and claims processing—including claims investigation, client and guest follow-up, and compliance reporting—are occurring consistently within the market.
Ensure overall financial success, including audit compliance, and ensure Hospitality accounts follow audit protocol.
Ensure payroll processing is completed successfully at all hospitality accounts; sign off on hours in a timely manner; collaborate with the local payroll department to ensure proper wage and hour compliance.
Ensure LHIST data is entered daily and accurately within the silo.
Financially manage all hospitality locations and ensure adherence to budget and revenue enhancements related to staffing, scheduling, and operational expenses.
Produce daily, weekly, monthly, and annual financial and operational reports as required.
Prepare budgets and conduct monthly reviews of profit/loss for assigned portfolio.
Monitor, review, and analyze market rate structures.
Education
Bachelor's Degree or equivalent work experience required.
Experience
5+ years of Management experience.
Must have experience managing P&Ls.
Must be willing to travel to different hospitality locations on a daily/weekly basis as needed to support operations.
Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
Experience managing multi-site facilities is required.
Valid driver’s license required.
Previous experience working in a fast-paced environment with high customer expectations.
Ability to cultivate the client-LAZ relationship.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Skills
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions, and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrates the ability to seek improvement.
Excellent team-building and interpersonal skills.
Physical Demands
Willingness to work in the elements—heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status:
Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.
#J-18808-Ljbffr
What's in it for you?
Hiring immediately!
Paid training
The following programs are available to help support you, free of charge.
Health Coaching & Resources: One-on-one health coaching is available to all employees, whether you choose to enroll in LAZ Benefits or not.
Employee Assistance Program (EAP): You and eligible members of your household have 24/7 access to confidential counseling.
Additional Benefits:
401(k) with Employer Match
LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we’re the experts!
The Spirit of the Position:
The Director of Operations supports the General Manager with complete oversight for financial, operational, safety and service success within the Rhode Island market. The Director of Operations is directly responsible for all operational aspects in the market with oversight from the General Manager.
Compensation is commensurate with experience in the beginning.
Principal Job Duties
Ensuring increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives aligned with the expectations of our various clients.
Assist with business development, proposals, presentations, and transitions for new locations.
Assist in driving engagement initiatives within assigned portfolio.
Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.
Identify high potential employees to support the organization’s continued growth.
Responsible for planning and executing the opening of new locations within their assigned portfolio.
Prepare budgets and conduct monthly reviews of profit/loss by location within the assigned portfolio.
Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and our clients.
Produce daily, weekly, monthly, and annual financial and operational reports as required.
Manage, plan, schedule, train, and direct the activities of Area Managers, Facilities Managers, and Assistant Managers, ensuring compliance with Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups impacted by the operations of the assigned portfolio.
Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.
Participate in labor contract management if applicable to the assigned portfolio.
Monitor, review, and analyze market rate structures.
Complete additional related duties as assigned.
People
Ensure daily stand-up meetings and resume meetings scheduled by clients are attended by Area Managers, Hospitality Managers, or Assistant Hospitality Managers.
Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift through Hospitality Managers, Assistant Hospitality Managers, Supervisors, or Shift Leads.
Assist with management and development of Hotel teams to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.
Identify high potential employees to support the organization’s continued growth, both within your region and outside.
Actively participate in the recruiting and onboarding process for all Hospitality accounts.
Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
Process and resolve any and all safety concerns within Hospitality accounts, using the National Safety & Training Manager, Hospitality as a resource where needed.
Manage, plan, schedule, train, and direct the activities of the Hospitality silo within the market.
Product
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
Responsible for cultivating client relationships and business retention.
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and our clients.
Responsible for planning and executing the opening of all new hospitality locations within the market.
Participate in all proposals, underwriting, and presentations for hospitality-related business development within the market.
Prepare, review, and submit parking agreements within the market to the General Manager for completion.
Profit
Ensure claims and safety-related training, prevention initiatives, and claims processing—including claims investigation, client and guest follow-up, and compliance reporting—are occurring consistently within the market.
Ensure overall financial success, including audit compliance, and ensure Hospitality accounts follow audit protocol.
Ensure payroll processing is completed successfully at all hospitality accounts; sign off on hours in a timely manner; collaborate with the local payroll department to ensure proper wage and hour compliance.
Ensure LHIST data is entered daily and accurately within the silo.
Financially manage all hospitality locations and ensure adherence to budget and revenue enhancements related to staffing, scheduling, and operational expenses.
Produce daily, weekly, monthly, and annual financial and operational reports as required.
Prepare budgets and conduct monthly reviews of profit/loss for assigned portfolio.
Monitor, review, and analyze market rate structures.
Education
Bachelor's Degree or equivalent work experience required.
Experience
5+ years of Management experience.
Must have experience managing P&Ls.
Must be willing to travel to different hospitality locations on a daily/weekly basis as needed to support operations.
Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
Experience managing multi-site facilities is required.
Valid driver’s license required.
Previous experience working in a fast-paced environment with high customer expectations.
Ability to cultivate the client-LAZ relationship.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Skills
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions, and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrates the ability to seek improvement.
Excellent team-building and interpersonal skills.
Physical Demands
Willingness to work in the elements—heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status:
Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.
#J-18808-Ljbffr